Blueprinting the service company. Managing service processes efficiently, Fließ, S., and Kleinaltenkamp M. , Journal of Business Research, 57 (2004) 4, p.392–404, (Submitted)

Effiziente Auftragsabwicklung mit myOpenFactory, Schuh, G. , (Submitted)

Entwicklung von Werkzeugmaschinen unter Berücksichtigung der Lebenszykluskosten, Denkena, B., Harms A., Möhring H. - C., Noske H., and Vogeler S. , (Submitted)

Explanatory Factors for Participation in Formal Standardisation Processes: Empirical Evidence at Firm Level, Blind, K. , Economics of Innovation and New Technology, 15 (2), p.157-170, (Submitted)

HyPro. Ganzheitliche strategische Veränderung zum Lösungsanbieter, , Hybride Wertschöpfung. Verfahren und Instrumente, Leipzig, p.12-13, (Submitted)

Management hybrider Wertschöpfung. Potenziale, Perspektiven und praxisorientierte Beispiele (Ergebnisse aus dem Forschungsvorhaben Serv.biz), Bienzeisler, B., and Ganz W. , (Submitted)

Planung und Bewertung von Dienstleistungsnetzwerken kleiner und mittlerer Unternehmen der Investitionsgüterindustrie, Winkelmann, K. , Service Today, 18 (2004) 2, p.16-17, (Submitted)

ServCHECK: Diagnosetool für Serviceorganisation. Bestimmung von Verbesserungspotenzialen und Ableitung von Weiterentwicklungsmaßnahmen im Service, Nitu, B., Hauser A., and Kutlina Z. , (Submitted)

Solution Selling: Wie der Wandel zum Lösungsanbieter gelingt, Woisetschläger, D., Backhaus C., and Michaelis M. , Systematische Gestaltung von Leistungen und Prozessen in KMU - Voraussetzung für erfolgreiche Internationalisierung von Dienstleistungen, (Submitted)

A taxonomy of standards in the service sector: Theoretical discussion and empirical Test, Blind, K. , The Service Industries Journal, 26 (4), p.397-420, (Submitted)

Vortrag auf 7. BMBF-Dienstleistungstagung, Hatfield, Sarah, IPT Fraunhofer, and Torsten Grundmann HEIM HAUS & , (Submitted)

Hybride Wertschöpfung: Zukunft industrieller Wertschöpfung, Kempermann, Hanno, and Lichtblau Karl , IW-Trends, 01/2012, Volume 1, p.18, (2012)

Coopetition Based Interaction Design for Optimal Customer Attraction, Lin, Yuting, and Yuan Soe-Tysr , Proceedings of the 44th Hawaii International Conference on System Sciences, (2011)

The Economics of Service Level Engineering, Kieninger, A., Westernhagen J., and Satzger G. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

Empathic Service Systems: ‘Designing’ Emotion in a Cancer Care Service System, Stacey, P., Bascavusoglu-Moreau E., and Tether B. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

Generating Service Value Webs by Hierarchical Configuration: A Case in Intellectual Property Rights Clearing, Gordijn, J., De Leenheer P., and Razo-Zapata I. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

Groupsona: A Method for Discovering the Needs of Social Interaction Embedded Services, Wang, Jyun-Cheng, Chiang Cheng-Hsin, Chang Ching-Hui, and Chung Pei-Wen , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

Improving Service Through Just-in-Time Concept in a Dynamic Operational, Tan, Kar Way, Fu Na, and Lau Hoong Chuin , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes, Becker, J., Beverungen D., Ralf K., Matzner M., and Müller O. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

Metaphor-Based Alliance Partners Recommendation for Unique and Attractive Destination Image Building, Yeh, Yu-Chen, Hsieh Pei-Hung, and Yuan Soe-Tsyr , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

Risk-Reward Sharing in IT Service Contracts – A Service System View, Satzger, G., and Kieninger A. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

The Adoption of Mobile Commerce Services by Individuals: A Current State of the Literature, AlHinai, Y. S., Kurnia S., and Smith S. P. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Barriers to IT-Driven Governmental Transformation, Henningsson, S., and vanVeenstra A. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

The Business Perspective of Cloud Computing: Actors, Roles, and Value Networks, Leimeister, S., Riedl C., Böhm M., and Krcmar H. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

The challenge of conceptual modeling for product-service systems: status-quo and perspectives for reference models and modeling languages, Becker, J., Beverungen D. F., and K. Ralf , Volume 8, (2010)

Co-Creation in Business Service Lifecycle Management, Krug, S., Korthaus A., Fielt E., and Leyer M. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Competition of Service Marketplaces - Designing Growth in Service Networks, Conte, T., Blau B., and Yongchun X. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Cultural Influences on IS Service Quality Perceptions, Rabaa’i, Ahmad A. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Design Options for Service Directories in Business Networks, Alt, R., and Smits M. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Determinants of Grid Assimilation in the Financial Services Industry - An Institutional Theory Perspective, Wolf, M. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

E-Government in the Making: Socio-Economic Development in the Akshaya Project, Cordella, A., and Hesse J. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Economic Integration, IT Intensity and the Aggregate Economic Impacts of IT Services Offshoring, Chou, Y. C., and Robert J. K. , Proceedings of the 43rd Hawaii International Conference on System Sciences, (2010)

Enterprise Fraud Management Using Cloud Computing: A Cost-Benefit Analysis Framework, Unal, E., and Yates D. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Evaluating IT Services Price Benchmarks under Uncertainty, Kauffman, R. J., and Sougstad R. , Proceedings of the 43rd Hawaii International Conference on System Sciences, (2010)

Exploring the Impact of Fit Between Context Factors and Pricing Model Choice on the Success of IT Outsourcing Mega-Deals, Benlian, A. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration, Leyer, M., and Moormann J. , 21st Australian Conference on Information Systems, Brisbane, (2010)

From “Take-It-Or-Leave-It” Offers to “Take-It-Or-Beleft- Out” Ultimatum - A Trade Mechanism for Online Services, Bodenstein, C., Schryen G., and Neumann D. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

The Impact of Service-Oriented Architecture on Business Networkability, Kohlmann, F., and Alt R. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Incorporating Willingness-To-Pay Data into Online Recommendations for Value-Added Services, Backhaus, K., Becker J., Beverungen D., Frohs M., Mueller O., and Weddeling M. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

An Integrative Model of Consumer’s Adoption of RFID Credit Card Service, Zhu, Yu-Qian, and Chen Houn-Gee , Proceedings of the 44thHawaii International Conference on System Sciences, (2010)

IT Empowerment or Exclusion? The Dilemma of Online Government Advisory Services, Li, M., and Gregor S. , 21st Australian Conference on Information Systems, Brisbane, (2010)

ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes, Marrone, M., and Kolbe L. M. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Knowledge Management Challenges for Nongovernment Organizations: The Health and Disability Sector in New Zealand, Soakell, M., and Myers M. D. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Learning Service Experience from the Service Encounter of a Retailing Chain Storefront, Lin, Fu-Ren, Po R. W., and Cruz Orellan C. V. , Proceedings of the 43rd Hawaii International Conference on System Sciences, (2010)

Managing the Current Customization of Process Related IT-Services, Brocke, H., Uebernickel F., and Brenner W. , Proceedings of the 43rd Hawaii International Conference on System Sciences, (2010)

Mass Customizing IT Service Agreements – Towards Individualized On-Demand Services, Brocke, H., Ubernickel F., and Brenner W. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Modelling Exploratory Analysis Processes for eResearch, Yao, L., and Rabhi F. A. , 21st Australian Conference on Information Systems, Brisbane, (2010)

A Multi-Tier Negotiation Protocol for Logistics Service Chains, Karaenke, P., and Kirn S. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

On Business Services Representation – The 3 x 3 x 3 Approach, Le, L. S., Dam H. K., and Ghose A. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Online Government Advice: How to Succeed, Manning, L., and Gregor S. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Online Resumes: Optimizing Design to Service Recruiters, Furtmueller, E., Wilderom C., and Mueller R. M. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Online Service Delivery Models – An International Comparison in the Public Sector, Kohlborn, T., Weiss S., Poeppelbuss J., Korthaus A., and Fielt E. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Ontological Services Using Crowdsourcing, Lin, H., Davis J., and Zhou Y. , 21st Australian Conference on Information Systems, Brisbane, (2010)

An Ontology-Based Natural Language Service Discovery Engine – Design and Experimental Evaluation, Becker, J., Müller O., and Woditsch M. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Open Innovation Success or Failure – The Impact of Contextual Factors, Westergren, Ulrika H. , Proceedings of the 43rd Hawaii International Conference on System Sciences, (2010)

Power Control to the People? Private Consumers’ Acceptance of Smart Meters, Kranz, M., Gallenkamp J., and Picot A. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Risk-Based Decision Support in Service Value Networks, Michalk, W., Blau B., Stößer J., and Weinhardt C. , Proceedings of the 43rd Hawaii International Conference on System Sciences, (2010)

The Risks of Sourcing Software as a Service – An Empirical Analysis of Adopters and Non-adopters, Benlian, A., and Hess T. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Role-Based Access Control for Information Federations in the Industrial Service Sector, Kunz, S., Evdokimov S., Fabian B., Stieger B., and Strembeck M. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover, Hsieh, Yen-Hao, and Yuan Soe-Tysr , Proceedings of the 43rd Hawaii International Conference on System Sciences, (2010)

Selecting Critical Processes for a Six Sigma Project – Experiences from an Automotive Bank, Zellner, G., Leist S., and Johannsen F. , 18th European Conference on Information Systems, Pretoria, South Afrika, (2010)

Smart Home: Aligning Business Models and Providers Processes; A Case Survey, Solaimani, S., Bouwman H., and de Reuver M. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

SOA Adoption in Business Networks –Does SOA Live up to High Expectations?, Loehe, J., and Legner C. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Supporting Information Needs of Senior Citizens in Community Aged Care, Nguyen, L., Evans S., Wilde W. D., and Shanks G. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Testing and Validating a Conceptual Framework for Evaluating the Public Value of e-Government using Structural Equation Modelling, Karunasena, Kanishka, and Deng Hepu , 21st Australian Conference on Information Systems, Brisbane, (2010)

Towards A Set of Requirements for A Holistic IT Solution Engineering Approach, Herzfeldt, A., Schermann M., and Krecmar H. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Towards Providing Lightweight Access to Legacy Applications as Cloud-Based Services, Schulze, T., Thum C., and Klems M. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Under-representation in SLAs for Global IT-centric Services, Stern, A., and Davis J. , Proceedings of the 43rd Hawaii International Conference on System Sciences, (2010)

Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator Of Citize, Tan, Chee-Wee, Banbasat I., and Cenfetelli R. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

User Perceived Requirements for a Mobile Accounting Information System, Al-Dabbagh, B., Scornavacca E., and Hoehle H. , 21st Australian Conference on Information Systems, Brisbane, (2010)

User Perceived Service Quality of mHealth Servies in Developing Countries, Akter, S., D Ambra J., and Ray P. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Validation of a Generic Service Governance Meta Model based on the Comparison of Major Governance Frameworks, Janiesch, C., and Korthaus A. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Valuating Business Process Flexibility achieved through an Alternative Execution Path, Braunwarth, K., and Ullrich C. , 18th European Conference on Information Systems, Pretoria, South Africa, (2010)

Vorgehensmodelle des Product-Service Systems Engineering, Gräßle, M., Thomas O., and Dollmann T. , Hybride Wertschöpfung. Mobile Informationssysteme zur Integration von Produktion und Dienstleistung, p.83-131, (2010)

Vorgehensmodelle des Product-Service Systems Engineering. Überblick, Klassifikation und Vergleich, Gräßle, M., Thomas O., Fellmann F., and Krumeich J. , Proceedings: Multikonferenz Wirtschaftsinformatik 2010 (MKWI-2010), February 23-25, Göttingen, Germany, Göttingen, p.2031-2042, (2010)

Acceptance Problems Of Ambient Intelligence And Mobile Technologies In Hospitals In India And Germany, Kummer, T. F., Bick M., and Gururajan R. , 17th European Conference on Information Systems, 2009, Verona, (2009)

A Model of Preference Elicitation: The Case of Distributed Resource Allocation, Stößer, J., and Neumann D. , Proceedings of the 17th European Conference on Information Systems, 2009, Verona, Italy, (2009)

The (Missing?) Value of IT in Public Organizations – The Case Of the Swedish Rescue Services, Frisk, E., and Ljungberg J. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Autonomie und Loyalität in strategischen Unternehmensnetzwerken – eine Mehrebenenbetrachtung, Backhaus, Christof, Blut Markus, Evanschitzky Heiner, and Woisetschläger David , Managementforschung, 19. Jg., p.S. 143 - 180, (2009)

Barriers for Transformation: Impediments for Transforming the Public Sector through Egovernment, vanVeenstra, A., Klievink B., and Janssen M. , 17th European Conference on Information Systems, Verona, (2009)

Bid Price Control and Dynamic Pricing in Clouds, Anandasivam, A., and Premm M. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Building Leadership for Life Cycle Business Transition by Hybrid Innovation, Salminen, V. , Proceedings of the 42nd Hawaii International Conference on System Science, (2009)

The Business Intelligence Competence Centre as an Interface Between It and User Departments in Maintenance and Release Development, Baars, H., Zimmer M., and Kemper H. G. , 17th European Conference on Information Systems, Verona, (2009)

Case studies zum solution selling: Best Practice Beispiele der Organisation, Vermarktung und Umsetzung von Lösungen, Ahlert, D., Kawohl J., and Kes I. , Volume 5, Münster, (2009)

The Chiasmus of Design: Paradoxical Outcomes in the E-Government Reform of UK Children’s Services, Wastell, D., White S., Broadhurst K., Hall C., and Peckover S. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Collaborative Sourcing – The Motivation and Design of Demand Side Combinations, Borman, M. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Configurative Service Engineering – A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance , Becker, J., Beverungen D., Knackstedt R., and Matzner M. , Proceedings of the 42nd Hawaii International Conference on System Science, (2009)

Coordinating Service Composition, Blau, B., Conte T., and Meinl T. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Cost-Effective Firm Investments in Customer Information Privacy, Kauffman, R. J., L. Yong J., and Sougstad R. , Proceedings of the 42nd Hawaii International Conference on System Science, (2009)

The Customer Comes Second! Warum Mitarbeiterbindung in Dienstleistungsnetzwerken wichtig für die Kundenbindung ist, Woisetschläger, D. M., Michaelis M., Backhaus C., and Evanschitzky H. , Arbeits- und Dienstleistungsforschung als Innovationstreiber – Bilanzen, Herausforderungen, Zukünfte, p.173-180, (2009)

Design Criteria for Public E-Services, Röstlinger, A., and Cronholm S. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Design Factors for Service-oriented Architecture Applied to Analytical Information Systems: an Explorative Analysis, Dinter, B., and Stroh F. , 17th European Conference on Information Systems, Verona, Italy, (2009)

A Design Research Study Enhancing Creativity – The Case of Developing Product-service Bundles, Muller-Wienbergen, F., Seidel S., Müller O., Knackstedt R., and Becker J. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Design Rules for User-Oriented IT Service Descriptions, Henrik, B., Thorsten H., Vogedes A., Schindlholzer B., Uebernickel F., and Brenner W. , Proceedings of the 42nd Hawaii International Conference on System Science, (2009)

Determining Appropriate Modes for Service Trade from Value Chain and Value Co-creation Perspectives, Kuo, David Chien-Liang, Lin Fu-Ren, Chih Hubert H. D., and Yang Yu-Chen Benjamin , Proceedings of the 42nd Hawaii International Conference on System Science, (2009)

Developing Public E-Services for Several Stakeholders – A Multifaceted View of The Needs for an E-Service, Axelsson, K., Melin U., and Lindgren I. , 17th European Conference on Information Systems, Verona, Italy, (2009)

The Development and Test of a Relationship Model on System Use, Job Learning, and Impact, Torkzadeh, R., Chang J. C., and Hardin A. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Do Best Practice Frameworks Fit Open Source Software Customization?, Keßler, S., and Alpar P. , 17th European Conference on Information Systems, Verona, (2009)

Does the Answer Lie in Collaboration? - A Case Study on e-Government and Societal Aging, Becker, J., Niehaves B., and Ortbach K. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Emerging Business Models and Strategies for Mobile Middleware Technology Providers: A Reference Framework, Ghezzi, A. , 17th European Conference on Information Systems, Verona, (2009)

Empirical Comparison of Methods for Information Systems Development According to SOA, Offermann, P., and Udo B. , 17th European Conference on Information Systems, Verona, Italy, (2009)

An Empirical Exploration of Requirements Engineering for Hybrid Products, Berkovich, M., Leimeister J. M., and Krcmar H. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Entwurf, Implementierung und Test einer IT-Architektur für einen mobilen Gesundheitscoach: Das Beispiel Personal Health Manager, Esch, S., Knebel U., Leimeister J. M., and Krcmar H. , Informatik 2009 - Im Focus das Leben, Lübeck, (2009)

An Event-Driven Approach to Dynamic Situation Detection, Jacob, A., Müller M., and Kirn S. , 17th European Conference on Information Systems, Verona, Italy, (2009)

An Exploratory Investigation of Critical Success Factors in Wireless Field Force Automation Projects, Djemai, K., and Favier M. , 17th European Conference on Information Systems, Verona, Italy, (2009)

A Framework for Analysing Service Ecosystem Capabilities to Innovate, Riedl, C., Böhmann T., Leimeister J. M., and Krcmar H. , 17th European Conference on Information Systems, Verona, Italy, (2009)

A Framework for Design Research in the Service Science Discipline, Becker, J., Beverungen D., Knackstedt R., Matzner M., Müller O., and Pöppelbuß J. , Proceedings of the 15th Americas Conference on Information Systems (AMCIS), San Francisco, California, USA, (2009)

Generative Mechanisms for Innovation in Information Infrastructures, Bendik, B. , 17th European Conference on Information Systems, Verona, (2009)

Geschäftsmodell für hybride Leistungsbündel. Ein Kooperationsmodell für Maschinenhersteller, Softwaresystemhäuser und Anpassungsdienstleister, Denkena, B., Hoppe P., and Schürmeyer J. , Industrie Management, 4/2009, p.S. 21 - 24, (2009)

How German Hospitals Govern It - An Empirical Exploration, Köbler, F., Fähling J., Leimeister J. M., and Krcmar H. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Hybride Wertschöpfung: Konzepte, Methoden und Kompetenzen für die Preis- und Vertragsgestaltung, Reichwald, Ralf, Krcmar Helmut, and Nippa Michael , p.420, (2009)

Idealtypische Organisationskonzepte für Solution Seller: Eine explorative Analyse, Ahlert, Dieter, Kawohl Julian, and Schefer Benjamin , Volume Nr. 6, Münster, (2009)

Innovative Capability Development Process: A Singapore IT Healtcare Case Study, Teoh, S. J., and Cai S. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Instrumente zur Quantifizierung des Kundennutzens als Basis für die Preisfindung von hybriden Produkten, Ahlert, D., Heußler T., Michaelis M., Möller K., Schwab C., and Seiter M. , Controlling, 20. Jg., Heft 8/9, p.S. 473 - 480, (2009)

Integrating Value-Adding Mobile Services into an Emergency Management System for Tourist Destinations, Scherner, T., Muntermann J., and Roßnagel H. , 17th European Conference on Information Systems, Verona, (2009)

Internal Markets as a Sourcing Option for the Delivery of IS Services: Improving Outsourcing and Insourcing, Bulchand-Gidumal, J. , 17th European Conference on Information Systems, Verona, (2009)

IT Impacts on Operation-Level Agility in Service Industries, Lee, One-Ki, Peng X., Kuilboer J. - P., and Ashrafi N. , 17th European Conference on Information Systems, Verona, Italy, (2009)

IT-Enabled Change into the Structures of Health Information Systems in Africa: A Case Study in Kenya, Bernardi, R. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Know-how Transfer bei der Internationalisierung von technologieorientierten Dienstleistungen von KMU, Uhlmann, M., and Raßbach K. , Personal- und Organisationsentwicklung bei der Internationalisierung von industriellen Dienstleistungen, Heidelberg, p.117-132, (2009)

Kooperative Geschäftsmodelle zu Integration von Sach- und Dienstleistung, Meier, Horst, and Lanza Gisela , Frankfurt, M., (2009)

Kostenloses Selbstbewertungstool für Serviceanbieter, Hatfield, S., and Krause S. , Volume 2009, Number 01.10., (2009)

Making Money with Clouds: Revenue Optimization Through Automated Policy Decisions, Püschel, T., Anandasivam A., Buschek S., and Neumann D. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Management Accounting and Service Pricing - An Empirical Study on the Relationship Between the Ability to Quantify Customer Value and Organizational Performance, Horváth, P., Seiter M., Schwab C., Ahlert D., Heußler T., and Michaelis M. , EAA 2009, 12th -15th May, Tampere, Finland, (2009)

Managing Uncertainty in Service Production with Mobile Systems - Case Waste Management Company, Juntumaa, M., Lauraeus-Niinivaara T., Tuunainen V. K., and Öörni A. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Measurement of e-Service Quality: An Empirical Study on Online Travel Service, Li, H., Liu Y., and Suomi R. , 17th European Conference on Information Systems, Verona, (2009)

Mit hybriden Leistunsgbündeln zur Digitalen Fertigung, Denkena, B., and Hoppe P. - M. , ZWF-Zeitschrift für wirtschaftlichen Fabrikbetrieb, 104 (2009) 4, p.S. 253 - 257, (2009)

Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles, Becker, J., Beverungen D., Knackstedt R., and Müller O. , Enterprise Modelling and Information Systems Architectures, 4 (2009) 1, p.26 - 38, (2009)

Modellierung der hybriden Wertschöpfung: Eine Vergleichsstudie zu Modellierungstechniken, Becker, J., Knackstedt R., Beverungen D., Bräuer S., Bruning D., Christoph D., Greving S., Jorch D., Joßbächer F., Jostmeier H., et al. , Arbeitsberichte des Instituts für Wirtschaftsinformatik, Nr. 125, (2009)

NFC Based Service Innovation in Retail: An Explorative Study, Wiechert, T. J. P., Schaller A., Thiesse F., and Fleisch E. , 17th European Conference on Information Systems, Verona, (2009)

Online, Set, Go - Design And Empirical Test of an IT based Physical Activity Intervention, Knebel, Uta, Leimeister Jan Marco, Esch Sebastian, Pressler Axel, and Krcmar Helmut , 17th European Conference on Information Systems, Verona, (2009)

Online, Set, Go – Design and empirical test of an IT-based physical activity intervention, Knebel, U., Esch S., Pressler A., Leimeister J. M., and Krcmar H. , XVIIth European Conference on Information Systems, Verona, Verona, (2009)

Opportunities and Challenges of Mobile Personalization: An Exploratory Study, Ho, Shuk Ying , 17th European Conference on Information Systems, Verona, (2009)

Organisationsentwicklung beim strategischen Wandel vom Produzenten zum globalen Anbieter von Problemlösungen, Lay, G., Bollhöfer E., Lerch C., and Schröter M. , Personal- und Organisationsentwicklung bei der Internationalisierung von industriellen Dienstleistungen, Heidelberg u.a., p.43-78, (2009)

Organizing for Effective Solution Selling - Empirical Findings and Conceptual Thoughts, Alt, R., Fähnrich K. - P., and Franczyk B. , Proceedings First International Symposium on Services Science (ISSS '09), Berlin, p.89 - 102, (2009)

Predominantly Electronic or Personal Service Delivery? A Case in The Wealth Management Context, Sunikka, A. , 17th European Conference on Information Systems, Verona, (2009)

Quantifying Value to-the customer of product-related services - first empirical result, Seiter, M.and Schwab, C., Heußler T., and Michaelis M. , Moving forward with Service Quality - Proceedings of the Quis 11, Ingolstadt 2009, p.614-623, (2009)

Reconceptualising the Information System as a Service (Research in Progress), Gable, G., and Rai A. , 17th European Conference on Information Systems, Verona, (2009)

Selecting Web Services and Participants for Enforcing Workflow Access Control , Hwang, San-Yih, Yin Chuan, and Lee Chien-Hsiang , Proceedings of the 42nd Hawaii International Conference on System Science, (2009)

Service Analysis - A Critical Assessment of The State of the Art, Kohlborn, T., Korthaus A., Chai T., and Rosemann M. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Service Prozess Bibliothek, Meier, H., and Kaiser U. , Industrie Management 25 (2009) 2, p.75-78, (2009)

Service Scenarios - A Socio-Technical Approach to Business Service Modeling, Baekgaard, L. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Service-Oriented Architectures: Modeling the Selection of Services and Platforms, Widjaja, T., and Buxmann P. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Sourcing and Automation Decisions in Financial Value Chains, Henneberger, M., Katzmarzik A., Müller S., and Pleie F. M. , 17th European Conference on Information Systems, Verona, (2009)

Towards a Consolidated Concept of Maturity in Providing Customer Solutions, Pöppelbuß, J., Knackstedt R., and Becker J. , Proceedings of the First International Symposium on Services Science (ISSS'09)., Leipzig, p.295-307, (2009)

Towards a Service Governance Framework for the Internet of Services, Janiesch, C., Niemann M., and Repp N. , 17th European Conference on Information Systems, Verona, Italy, (2009)

A Transaction Cost Theoretical Analysis of Software-As-A-Service (Saas)-Based Sourcing in SMBs And Enterprises, Benlian, A. , 17th European Conference on Information Systems, Verona, (2009)

Understanding Citizens' Behavioural Intention in The Adoption of E-Government Services in the State of Qatar, Al-Shafi, S., and Weerakkody V. , 17th European Conference on Information Systems, Verona, (2009)

Understanding the Manifold Forms of B2b Integration - A Transaction Cost Perspective, Legner, C. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Unternehmensinternes Wissensmanagement beim Dienstleistungsexport von KMU, Merkel, T., and Hummel J. , Personal- und Organisationsentwicklung bei der Internationalisierung von industriellen Dienstleistungen, Heidelberg, p.103-116, (2009)

Use of Colored Petri Nets to Model, Analyze, and Evaluate Service Composition and Orchestration , Gehlot, V., and Edupuganti K. , Proceedings of the 42nd Hawaii International Conference on System Science, (2009)

A Utility-Based Model to Define the Optimal Data Quality Level in IT Service Offerings, Cappiello, C., and Comuzzi M. , 17th European Conference on Information Systems, Verona, (2009)

Value Potential and Challenges of Service-Oriented Architectures - a User and Vendor Perspective, Becker, A., Buxmann P., and Widjaja T. , 17th European Conference on Information Systems, Verona, Italy, (2009)

Vermarktung produktbegleitender Dienstleistungen - Ein Leitfaden, Heußler, T., and Schwab C. , Projektbericht Nr. 6, KorServ, Münster, (2009)

Webbasiertes Unterstützungswerkzeug zur Internationalisierung von dienstleistenden KMU, Uhlmann, M., Raßbach K., and Zimmermann U. , Aachen, p.59-69, (2009)

Why Information Technology is Not Being Used for Financial Advisory, Schwabe, G., and Nussbaumer P. , 17th European Conference on Information Systems, Verona, (2009)

''Transolve'': Transformationsprozesse vom Produzent zum Solution Seller am Beispiel des KMU ''Schäper Sportgerätebau GmbH ; mögliche Optionen für KMU, Ahlert, Dieter, Hesse Josef, Kruse Phillipp, and Kawohl Julian , Volume 2, Münster, (2008)

About Appropriation of Mobile Applications: The Applicability of Structural Features and Spirit, Andersson, B. , 16th European Conference on Information Systems, Galway, (2008)

Analysing Business Models for Cross Border E-Services Provided by the Chambers of Commerce, Braccini, A. M., Spagnoletti P., and D’Atri A. , 16th European Conference on Information Systems, Galway, (2008)

Analyzing Information Flows in Service Networks, Rosenkranz, C. , Proceedings of the Dienstleistungsmodellierung 2008, Berlin, (2008)

Assessing the Impacts of IS Offshoring: Preliminary Conclusions Questioning the Validity of Cultural Consideration, Gannon, B., and Wilson D. , 16th European Conference on Information Systems, Galway, (2008)

Best Practices des Solution Sellings, Ahlert, D., and Kawohl J. , Volume 1, Münster, (2008)

BPMN, Business Process Modeling Notation: Einführung in den Standard für die Geschäftsprozessmodellierung, Allweyer, T. , (2008)

Bridging the “Front Stage” and “Back Stage” in Service System Design , Glushko, R. J., and Tabas L. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

A Business Process Perspective on Enterprise Content Management: Towards a Framework for Organisational Change, vom Brocke, J.; Becker, J., and Simons A. , 16th European Conference on Information Systems, Galway, (2008)

Case Study Based Service Process Library Supporting the Ressource Planning for Industrial Product-Service Systems (IPS²), Meier, H., Funke B., Krings R., and Krug C. , Proceedings of the 6th International Conference in Manufacturing Engineering (ICME), Neapel, (2008)

Collaborative Continuous Service Engineering, Ryan, R., Blau B., Neumann D., and Weinhardt C. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

The concept of solution selling: Theoretical considerations and methods, Ahlert, D., Wangenheim F., Kawohl J., and Zimmer M. , Volume 3, Münster, (2008)

The Critical Issues about Deploying RFID in Healthcare Industry by service perspective, Kuo, C. H., and Chen H. G. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

The Design and Success of Shared Services Centres, Borman, M. , 16th European Conference on Information Systems, Galway, (2008)

The Design of An Accountability Framework for Service Engineering, Lin, K. Y. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Design of Service Systems under Variability: Research Issues, Kannan, P. K., and João F. P. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Designing IC Structures by Variety Engineering, Rosenkranz, C., Holten R., and Laumann M. , Proceedings of the 23nd Annual ACM Symposium on Applied Computing (SAC 2008), Fortaleza, (2008)

Dienen und mehr verdienen?! Hybride Wertschöpfung im Maschinen- und Anlagenbau: Eine empirische Studie im Rahmen des Forschungsprojektes ''Serv.biz'', Bienzeisler, Bernd, and Kunkis Michael , (2008)

Diffusion of E-Government Services in Australia: Citizens' Perspectives, Singh, M., Sarkar P., Dissanayake D., and Pittachayawa S. , 16th European Conference on Information Systems, Galway, (2008)

E3-Service - A Model-Based Approach for Generating Needs-Driven E-Service Bundles in a Networked Enterprise, De Kinderen, S., and Gordijn J. , 16th European Conference on Information Systems, Galway, (2008)

The Effects Of Communities Of Practice On The Success Of An Expert Recommending Service, Vitari, C., and Ravarini A. , 16th European Conference on Information Systems, Galway, (2008)

Ein Ordnungsrahmen für lebenszyklusorientierte Planung im Facility Management, Bernhold, T., Nitzsche F., and Rosenkranz C. , Tagungsband Multikonferenz Wirtschaftsinformatik, München, (2008)

Enhancing Customer Experience within the Mobile Telecommunications Industry, Anaman, M., Lycett M., and Love S. , 16th European Conference on Information Systems, Galway, (2008)

Entwicklung Serviceorientierter Architekturen zur Integration von Produktion und Dienstleistung – Eine Konzeptionsmethode und ihre Anwendung am Beispiel des Recyclings elektronischer Geräte, Beverungen, D., Knackstedt R., and Müller O. , Wirtschaftsinformatik, 50 (2008) 3, p.220-234, (2008)

Evaluation of Future Mobile Services Based on the Technology Acceptance Model, Martignoni, R., Stanoevska-Slabeva K., Mueller D., and Hoegg R. , 16th European Conference on Information Systems, Galway, (2008)

Factors Affecting Customer Loyalty to Application Service Providers in Different Levels of Relationships, Huang, Li-Ting, Leu Jun-Der, and Farn Cheng-Kiang , 16th European Conference on Information Systems, Galway, (2008)

Factors Influencing Citizen Adoption of E-Government: A Review and Critical Assessment, Patel, H., and Jacobson D. , 16th European Conference on Information Systems, Galway, (2008)

Gaining the World and Losing the Soul? Trust Change in Electronic Government, Grimsley, M., and Meehan A. , 16th European Conference on Information Systems, Galway, (2008)

Handlungs- und Moderationskonzept zur Internationalisierung von KMU-Ingenieurdienstleistungen auf Basis eines Vorgehensmodells, Uhlmann, M., and Raßbach K. , Facetten moderner Managementkonzepte, Aachen, p.21-27, (2008)

Herausforderung Beratungsdiebstahl: Kundenbindung als Lösung?, Evanschitzky, H., Backhaus C., and Michaelis M. , Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen, p.433-442, (2008)

ICT Outsourcing in the Swiss SME Sector: Conclusions and Typcial Company Clusters, Leimstoll, U., Schubert P., and Fisher J. , 16th European Conference on Information Systems, Galway, (2008)

Impacts of Logistics Service Performance through IT on Overall Tourist Satisfaction and Loyalty, Liang, H. C., Corbitt B., and Peszynski K. , 16th European Conference on Information Systems, Galway, (2008)

Improving Data Quality of Health Information Systems: A Holistic Design- Oriented Approach, Mettler, T., Rohner P., and Baacke L. , 16th European Conference on Information Systems, Galway, (2008)

Investitionsgüterhersteller als Anbieter industrieller Lösungen – Bestandsaufnahme des Wandels anhand einer Umfrage, Sturm, Flavius, and Bading Alexandra , Wirtschaftsinformatik. 50 (2008) 3, p.174-186, (2008)

IS Outsourcing Governance in Innovation-Focused Relationships: An Empirical Investigation, Leimeister, S., Böhmann T., and Krcmar H. , 16th European Conference on Information Systems, Galway, (2008)

Konzeption einer Modellierungssprache zur softwarewerkzeugunterstützten Modellierung, Konfiguration und Bewertung hybrider Leistungsbündel, Becker, J., Beverungen D., Knackstedt R., and Müller O. , Dienstleistungsmodellierung - Methoden, Werkzeuge und Branchenlösungen, Berlin, Heidelberg, p.53 - 70, (2008)

Konzeption einer Modellierungssprache zur tool-unterstützten Modellierung, Konfiguration und Bewertung hybrider Leistungsbündel, Becker, J., Beverungen D., Knackstedt R., and Müller O. , Proceedings of the GI-Tagung Modellierung, Workshop Dienstleistungsmodellierung, p.S. 45 - 62, (2008)

Konzeption einer Modellierungstechnik zur tool-unterstützten Modellierung, Konfiguration und Bewertung hybrider Leistungsbündel, Becker, J., Beverungen D., Knackstedt R., and Müller O. , Proceedings of the GI-Tagung Modellierung, Workshop Dienstleistungsmodellierung, Berlin, p.45 - 62, (2008)

Kosten- und Preismanagement von Leistungsbündeln – Grundlagen und erste Implikationen aus der Praxis, Stuttgart 2008, Seiter, M., Schwab C., Heußler T., and Michaelis M. , (2008)

A Lifecycle Approach towards Business Rules Management, Nelson, M. L., Rariden R. L., and Sen R. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Managing E-Government Projects: A Comparative Case Study of Two Inter- Organizational E-Service Development Initiatives, Melin, U., and Axelsson K. , 16th European Conference on Information Systems, Galway, (2008)

Messung von Zahlungsbereitschaften für hybride Leistungsbündel – Konzeption und Toolentwicklung im Rahmen der Softwarearchitektur H2-ServPay, Becker, J., Beverungen D., Busch A., Frohs M., Steiner M., Weddeling M., and Wolf K. , Arbeitspapiere des Forschungsprojekts ServPay, Nr. 5, (2008)

Modeling, Customer-Specific Configuration and Calculation of Value Bundles, Becker, J., Beverungen, D. ad Knackstedt R., and Müller O. , Proceedings of the 14th Americas Conference on Information Systems (AMCIS), Toronto, Canada, (2008)

Modellierung, Konfiguration und Kalkulation hybrider Leistungsbündel mit H2-ServPay. Bericht über die Toolentwicklung und -anwendung auf Basis eines Szenarios aus der Fertigungsindustrie, Becker, J., Beverungen D., Brune C., Bunge M., Knackstedt R., Meschede B., Müller O., and Philipp M. , Arbeitspapiere des Forschungsprojekts ServPay, Nr. 4, (2008)

The Moderating Role of Customer-Technology Contact on Attitude towards Technology-Based Services, Theotokis, Aristeidis, Vlachos P., and Pramataris Katherine C. , 16th European Conference on Information Systems, Galway, (2008)

Moving Toward a Service Metaphor for Describing, Evaluating, and Designing Systems, Alter, S. , 16th European Conference on Information Systems, Galway, (2008)

An Ontology-based Service Discovery Approach for the Provisioning of Product-Service Bundles, Knackstedt, R., Kuropka D., Müller O., and Polyvyanyy A. , 16th European Conference on Information Systems, Galway, (2008)

Personalized Marketing Messages in an Online Banking Context: Does Anybody Notice?, Bragge, J., Kallio H., and Sunikka A. , 16th European Conference on Information Systems, Galway, (2008)

Perspektiven hybrider Wertschöpfung, Bienzeisler, B., and Hamann K. , Stuttgart, (2008)

Preisbildung bei produktbegleitenden Dienstleistungen, Heußler, T., Michaelis M., and Schwab C. , Projektbericht Nr. 2, KorServ, Münster, (2008)

Preisstrategien für integrierte Produkt-Dienstleistungspakete in der Praxis, Schön, R. , 7.Dienstleistungstagung des BMBF, Berlin, (2008)

Produktbegleitende Dienstleistungen zwischen Anspruch und Wirklichkeit, Backhaus, K., Frohs M., and Weddeling M. , Arbeitspapiere des Forschungsprojekts ServPay, Nr. 2, (2008)

Providing Spontaneous WLAN Guest Access as a Mobile Value Added Service, Stein, S., and Hampe F. J. , 16th European Conference on Information Systems, Galway, (2008)

Provisioning of Service Mashup Topologies, Blau, B., Michalk W., Neuman D., and Weinhardt C. , 16th European Conference on Information Systems, Galway, (2008)

Questioning the Use of Opaque Web Practices among Low-cost Airline Carriers, Barry, C., and Torres A. M. , 16th European Conference on Information Systems, Galway, (2008)

Ramp-Up/2 - Verkürzung von Fertigungsanläufen. Anlaufoptimierung durch Einsatz virtueller Fertigungssysteme. (2008), Denkena, B., Ammermann C., and Hoppe P. , wt Werkstattstechnik online, 98 (2008) H. 3, p.S. 143-148, (2008)

Reference Models and Modeling Languages for Product-Service Systems – Status-Quo and Perspectives for Further Research, Becker, J., Beverungen D., and Knackstedt R. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Semi-Automated Provisioning and Usage of Configurable Web Services, Borissov, N., Blau B., and Neumann D. , 16th European Conference on Information Systems, Galway, (2008)

Service blueprinting: a practical technique for service innovation, Bitner, M. J., Ostrom A. L., and Morgan F. N. , Volume 50, (2008)

Service Co-Creation with the Customer: the Role of Information Systems, Grace, Aa, Finnegan P., and Butler T. , 16th European Conference on Information Systems, Galway, (2008)

The Service System is the Basic Abstraction of Service Science, Spohrer, J., Vargo S. L., Caswell N., and Maglio P. P. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Service Systems as Customer-Intensive Systems and its Implications for Service Science and Engineering , Pinhanez, C. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Service-oriented Resource Management, Dorn, J., and Werthner H. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Solution selling für KMUs, Ahlert, D., Kawohl J., and Schulze-Bentrop C. , Volume Nr. 4, Münster, (2008)

Strategies for Influencing the Standardization Process: Examples from Within, Grøtnes, Endre , 16th European Conference on Information Systems, Galway, (2008)

Supporting Moderators of Company Networks by an Optimization Service for Orchestration, Thimm, H., Thimm K., and Rasmussen K. B. , 16th European Conference on Information Systems, Galway, (2008)

Testing Some Myths About IT Outsourcing: A Survey of Australia's Top 1000 Firms, Rouse, A. , 16th European Conference on Information Systems, Galway, (2008)

Toward a Ubiquitous Personalized Daily-Life Activity Recommendation Service with Contextual Information: A Services Science Perspective , Wang, Chen-Ya, Wu Yueh-Hsun, and Chou Seng-Cho T. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Towards a Framework for Evaluating Immersive Business Models: Evaluating Service Innovations in Second Life , Henry, M. K., Lyons K., and Cunningham M. A. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Towards Model-based Assessment of Business-IT Alignment in E-Service Networks from Multiple Perspectives, Kräussl, Z., Gordijn J., Tan Y. H., and Baida Z. , 16th European Conference on Information Systems, Galway, (2008)

Towards Service Engineering: Service Orientation and Business-IT Alignment , Chen, Hong-Mei , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

The Unaspected Destiny of a Collaborative E-Marketplace: The Agriok Case, Mola, L., Rossignoli C., and Carugati A. , 16th European Conference on Information Systems, Galway, (2008)

Understanding Consumer Recommendation Behavior in a Mobile Phone Service Context, Chen, Wen-Kuo, Huang Heng-Chiang, and Chou Seng-Cho T. , 16th European Conference on Information Systems, Galway, (2008)

Understanding the Adoption of Mobile Data Services: A Value Perspective, Byoungsoo, K., Sunghun C., and Ingoo H. , 16th European Conference on Information Systems, Galway, (2008)

Understanding the Key Drivers in User Loyalty Toward Mobile Data Services, Byoungsoo, K., Minnseok C., and Ingoo H. , 16th European Conference on Information Systems, Galway, (2008)

Using Process Models for the Design of Service-Oriented Architectures: Methodology and E-Commerce Case Study , Thomas, O., Leyking K., and Dreifus F. , Proceedings of the 41st Hawaii International Conference on System Sciences, (2008)

Vermarktung produktbegleitender Dienstleistugen: Wertschöpfungsstufenübergreifendes Markenmanagement, Projektbericht Nr. 4, KorServ, Ahlert, D., Heußler T., Berentzen J. B., Schwab C., and Schräder Ch. , (2008)

Vermarktung produktbegleitender Dienstleistungen: Effektiver Einsatz interner Verrechnungspreise, Heußler, T., and Schwab C. , Projektbericht Nr. 5, KorServ, Münster, (2008)

Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel, Becker, J., Beverungen D., and Knackstedt R. , Wertschöpfungsnetzwerke} editors={Becker, J. and Knackstedt, R. and Pfeiffer, D., Heidelberg, p.3 - 31, (2008)

Wettbewerbsprofilierung mittels hybrider Produkte, Schmitz, G., and Modlich S. , Industrie Management. Mai 2008, p.53-56, (2008)

You Got E-Government?' A Quantitative Analysis of Social In- and Exclusiveness of Electronic Public Service Delivery, Niehaves, B., Bergener P., Räckers M., and Becker J. , 16th European Conference on Information Systems, Galway, (2008)

Aligning Information Systems Development with Service Orientation: The Service Oriented Systems Model, Thomas, M., and Weistroffer H. R. , 15th European Conference on Information Systems, St. Gallen, (2007)

Anforderungsanalyse für produktbegleitende Dienstleistungen: Diss. Univ. Stuttgart, van Husen, Christian , Volume 458, Heimsheim, (2007)

Business Process Management: Concepts, Languages, Architectures, Weske, Mathias , (2007)

Businessmodelle der Internationalisierung technologieorientierter Dienstleiste, Uhlmann, M., and Raßbach K. , Chemnitz, (2007)

Combining Cybernetics and Conceptual Modeling – The Concept of Variety in Organizational Engineering, Rosenkranz, C., and Holten R. , Proceedings of the 22nd Annual ACM Symposium on Applied Computing (SAC 2007), Seoul, Korea, (2007)

Comparing Coordination Arrangements Enabled by Web Services and Web Service Orchestration Technology, Janssen, M., and Kuk G. , 15th European Conference on Information Systems, St. Gallen, (2007)

A Conceptual Model for IT-enabled Enterprise Risk Management in Financial Organisations, Oh, Lih-Bin, Phua Teck-Wee, and Teo Hock-Hai , 15th European Conference on Information Systems, St. Gallen, (2007)

Cooperative Customer Relationship Management (CRM) in Alpine Tourist Destinations, Fux, M., Mathieu D., and Myrach T. , 15th European Conference on Information Systems, St. Gallen, (2007)

Determinants of Customer Loyality in China C2C eCommerce: From a Social Network Perspective, Chen, Jin, Zhang Cheng, and Huang Lihua , 15th European Conference on Information Systems, St. Gallen, (2007)

DIHK Dienstleistungsreport Frühjahr 2007, , Deutscher Industrie- und Handelskammertag (DIHK), Berlin, (2007)

Empirically Testing a Model for the Intention of Firms to Use Remote Application Hosting, Heart, T. , 15th European Conference on Information Systems, St. Gallen, (2007)

Enhancing Best Practice in Public Health: Using Process Patterns for Business Process Management, Stephenson, C., and Bandara W. , 15th European Conference on Information Systems, St. Gallen, Switzerland, (2007)

Exchange Design Patterns for Electronic Intermediaries, Fielt, E., Janssen W., Faber E., and Wagenaar R. , 15th European Conference on Information Systems, St. Gallen, (2007)

Explaining and Predicting Information Systems Acceptance and Success: An Integrative Model, Seen, M., Rouse A. C., and Beaumont N. , 15th European Conference on Information Systems, St. Gallen, (2007)

A Framework for Developing Personalizeable Mobile Services in Automobiles, Hoffmann, H., Leimeister J. M., and Krcmar H. , 15th European Conference on Information Systems, St. Gallen, (2007)

A Hybrid Framework for Automated and Adaptive e-Business Platforms, Christ, O., Schroth C., and Janner T. , 15th European Conference on Information Systems, St. Gallen, (2007)

Identification of Services – A Stakeholder-Based Approach to SOA Development and its Application in the Area of Production Planning, Karsten, K., Knackstedt R., and Beverungen D. , 15th European Conference on Information Systems, St. Gallen, (2007)

The Impact of Distractions on the Usability and the Adoption of Mobile Devices for Wireless Data Services, Coursaris, C., Hassanein K., Head M., and Bontis N. , 15th European Conference on Information Systems, St. Gallen, (2007)

Implementing Views on Business Semantics - Model-Based Configuration of Business Documents, Janiesch, C. , 15th European Conference on Information Systems, St. Gallen, (2007)

Information Technology Capita, Managerial Human Capital, and Firm Performance: An Empirical Investigation, Liu, Yu, and Ravichandran T. , 15th European Conference on Information Systems, St. Gallen, (2007)

Integrated e-Government Systems: Unintended Impacts for Those at the Margins, Letch, N., and Carroll J. , 15th European Conference on Information Systems, St. Gallen, (2007)

Intelligent Decision Support Systems and Neurosimulators: A Promising Alliance for Financial Services Providers, Breitner, Michael H., Köller Frank, König Simon, and Von Mettenheim Hans-Jörg , 15th European Conference on Information Systems, St. Gallen, (2007)

IS Offshoring: A Proposed Maturity Model of Offshore IS Suppliers, Gannon, B., and Wilson D. , 15th European Conference on Information Systems, St. Gallen, (2007)

Iseller - A Generic and Hybrid Recommendation System for Interactive Selling Scenarios, Zanker, M., and Jessenitschnig M. , 15th European Conference on Information Systems, St. Gallen, (2007)

IT Service Management Improvement – Actor Network Perspective, Cater-Steel, A., and McBride N. , 15th European Conference on Information Systems, St. Gallen, (2007)

Knowledge Process Outsourcing: Identifying Potential Research Agenda Based on Industry Trends, Freeze, R., and Sen S. , 15th European Conference on Information Systems, St. Gallen, (2007)

Life Cycle Management investiver PSS. Gestaltung und Realisierung investiver Produkt-Service Systeme, Aurich, J. C., Schweitzer E., Siener M., Fuchs C., Jenne F., and Kirsten U. , wt Werkstattstechnik online, 97 (2007) 7/8, p.579-585, (2007)

A Logic Regression Analysis to Examine Factors Affecting Broadband Adoption in the UK, Dwivedi, Y., Lal B., Irani Z., and Williams M. , 15th European Conference on Information Systems, St. Gallen, (2007)

Managing Vendor Contracts in Public Sector I.T.: A Case Study on the UK National Health Service, Guah, M., and Currie W. , 15th European Conference on Information Systems, St. Gallen, (2007)

Mass Customisation through Personalised Brochures: the Role of Emerging Technologies, Migas, N., Anastasiadou C., Buchanan W., and Marshall J. , 15th European Conference on Information Systems, St. Gallen, (2007)

Mobile Enhancement of Care Work, Vuokko, R. , 15th European Conference on Information Systems, St. Gallen, (2007)

Mobile Services for Vehicles, Kuschel, J., and Dahlbom B. , 15th European Conference on Information Systems, St. Gallen, (2007)

Modellgestütztes Service Systems Engineering: Theorie und Technik einer systemischen Entwicklung von Dienstleistungen, Klein, Ralf , Wiesbaden, (2007)

Multi-Method Approach to Guide Design and Use of ICT Infrastructure Services, Fomin, V., and Egyedi T. M. , 15th European Conference on Information Systems, St. Gallen, (2007)

Objektorientierte Softwareentwicklung mit UML: Mit ... 72 Beispielen und Aufgaben, Forbrig, Peter , München, (2007)

On The Management Implications of Ubiquitous Computing: An IS Perspective, Fleisch, E., and Thiesse F. , 15th European Conference on Information Systems, St. Gallen, (2007)

Organizational Learning for the Incident Management Process: Lessons from High Reliability Organizations, Muhren, W., Eede Van Den, and de Walle Van , 15th European Conference on Information Systems, St. Gallen, (2007)

Partnership Outsourcing Evolution, Westergren, U. H. , 15th European Conference on Information Systems, St. Gallen, (2007)

Personal Mobile Sports Companion: Design and Evaluation of IT-Supported Product-Service-Bundles in the Sports Industry, Knebel, U., Leimeister J. M., and Krcmar H. , 15th European Conference on Information Systems, St. Gallen, (2007)

Proposing a Business Model Framework for the e-Newspaper Introduction, Ihlström, E., and Kalling T. , 15th European Conference on Information Systems, St. Gallen, (2007)

Rahmenkonzept zur Entwicklung von Product-Service Systems: Product-Service Systems Engineering: Zugl.: Saarbrücken, Univ., Diss., 2006, Botta, Christian , Lohmar, Köln, (2007)

Recognising the Need for a Context Sensitive Decision Making Framework for Cosourcing – A Case Study in the Financial Service Sector, Borman, M. , 15th European Conference on Information Systems, St. Gallen, (2007)

Referenzmodell für einen IT-gestützten mobilen Gesundheitscoach, Esch, S., Knebel U., Leimeister J. M., and Krcmar H. , Mobiles Computing in der Medizin, Proceedings zum 7. Workshop der GMDS-Arbeitsgruppe Mobiles Computing in der Medizin, Aachen, (2007)

Referenzmodell für einen IT-gestützten mobilen Gesundheitscoach, Esch, S., Knebel U., Leimeister J. M., and Krcmar H. , Proceedings zum 7. Workshop der GMDS-Arbeitsgruppe Mobiles Computing in der Medizin, Augsburg, p.70-84, (2007)

Semantic Interoperability Conflicts in Pan-European Public Services, Peristeras, V., Loutas N., Goudos S., and Tarabanis K. T. , 15th European Conference on Information Systems, St. Gallen, (2007)

Service Engineering: a novel engineering discipline for producers to increase value combining service and product, Sakao, T., and Shimomura Y. , Journal of Cleaner Production, 15 (2007) 6, p.590-604, (2007)

Service-Innovationen in der Industrie. Innovatorenquote, Umsatzrelevanz und Wachstumspotenziale, Lay, G., Kirner E., and Jäger A. , Mitteilung aus der ISI-Erhebung zur Modernisierung Nr. 43, Karlsruhe, (2007)

Servicestrategien der Investitionsgüterindustrie in Auslandsmärkten. Bestandsaufnahme der empirischen Evidenz alternativer Markteintrittsformen, Lay, G. , Karlsruhe, (2007)

The Sleeping Giant – A Longitudinal Study Surveying the Mobile Service Market in Finland, Walden, P., Han S., Carlsson C., and Majlender P. , 15th European Conference on Information Systems, St. Gallen, (2007)

SOA Adoption in Practice - Findings from Early SOA Implementations, Legner, C., and Heutschi R. , 15th European Conference on Information Systems, St. Gallen, (2007)

Success Factors in the Introduction of Standard Software in Core Processes of Banks, Schierholtz, R., Kolbe L., Geib M., Kohnke O., and Brenner W. , 15th European Conference on Information Systems, St. Gallen, Switzerland, (2007)

Towards Understanding the Sources of the Economic Potential of Service-Oriented Architecture: Findings from the Automotive and Banking Industry, Müller, B., Viering G., Ahlemann F., and Riempp G. , 15th European Conference on Information Systems, St. Gallen, (2007)

Trust Indicator Modeling for a Reputation Service in Virtual Organizations, Winkler, T. J., Haller J., Gimpel H., and Weinhardt C. , 15th European Conference on Information Systems, St. Gallen, (2007)

UML 2 projektorientiert: [Schritt für Schritt Diagramme erstellen ; von der Anforderung in SysML zur Spezifikation in UML ; Geschäftsprozesse, IT-Systeme, Systemintegration ; mit Farbposter: Modelle, Sichten, Diagramme], Grässle, Patrick, Baumann Henriette, and Baumann Philippe , Bonn, (2007)

A Value Flow Model for the Evaluation of an E-Learning Service, Loukis, E., Georgiou S., and Pazalos K. , 15th European Conference on Information Systems, St. Gallen, (2007)

Varietäts-Engineering. Analyse und Gestaltung von Informations- und Kommunikationsstrukturen in Hybriden Wertschöpfungsnetzen. Working Paper. Johann Wolfgang Goethe-Universität Frankfurt., Rosenkranz, C., Holten R., and Laumann M. , (2007)

Vertragsgestaltung im Kontext hybrider Wertschöpfung, Burianek, F., Ihl C., and Reichwald R. , Arbeitsbericht Nr. 02 / 2007 des Lehrstuhls für Betriebswirtschaftslehre – Information, Organisation und Management der Technischen Universität München, (2007)

Is there a Viable Future for Residential IP-Telephony Users? Exploring Providers’ and End-users’ Perspectives, Constantiou, I., and Papazafeiropoulou A. , 17th Australian Conference on Information Systems, December 2006, Adelaide, (2006)

Social Factors Influencing the Information Security Maturity of Malaysian Public Service Organisation: An Empirical Analysis, Dzazali, S. , 17th Australian Conference on Information Systems, December 2006, Adelaide, (2006)

Adapting Soft Systems Methodology for Strategic IS Planning: An Action Research Study in a Non-Profit Organisation in Australia, Bhattacharjya, J., and Venable J. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Application of Coloured Petri Nets in the Prospective Analysis of Cooperative Provision of Industrial Services, Winkelmann, K. , Vortrag auf der ECMS06, (2006)

Application of Coloured Petri Nets in the Prospective Analysis of Cooperative Provision of Industrial Services, Winkelmann, K., and Luczak H. , Proceedings of the 20th European Conference on Modelling and Simulation, ECMS 2006, Bonn/Sankt Augustin, p.286-291, (2006)

A Business Model for Collaborative Commerce Marketplace, Seng, D., Cheung Y., and Lee J. B. V. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Consumer Acceptance of Third Generation Mobile Value-added Services: A Survey of Hong Kong Consumer Perceptions, Liao, Z., and Lichtenstein S. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Coordination Theory. A Ten-Year Retrospective, Crowston, K., and Rubleske, J.and Howison J. , Human-computer interaction and management information systems, New York, p.120–138, (2006)

Developing the Electronic Service Acceptance Model from Internet Securities Trading System, Rotchanakitumnuai, S. , 17th Australian Conference on Information Systems, Adelaide, (2006)

E-fulfilment Systems for Quality Healthcare Delivery: A New Construct for Visualising and Designing, Joyce, P., Green R., and Winch G. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Enabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: Critical Success Factors from the Support Organisation Perspective, Cooper, V. A., Lichtenstein S., and Smith R. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Entwicklung einer Methodik zur Modellierung und Bewertung von dezentralen Erbringungsstrukturen im Dienstleistungsgeschäft kleiner und mittlerer Investitionsgüterhersteller mit Petri-Netzen, Winkelmann, K. , Abschlussbericht ServNET, Aachen, 2006, (2006)

Entwicklung hybrider Produkte. Gestaltung materieller und immaterieller Leistungsbündel, Spath, D., and Demuß L. , Service Engineering. Entwicklung und Gestaltung innovativer Dienstleistungen, p.463-502, (2006)

Erfolgsfaktor kundenorientiertes Service Engineering. Fallstudienergebnisse zum Tertiarisierungsprozess und zur Integration des Kunden in die Dienstleistungsentwicklung, Nägele, R., and Vossen I. , Service Engineering. Entwicklung und Gestaltung innovativer Dienstleistungen, Berlin, Heidelberg, p.521-543, (2006)

An Evaluation Framework for e-Government Services Based on Principles Laid Out in COBIT, the ISO 9000 Standard, and TAM, Funilkul, S., Quirchmayr G., Chutimaskul W., and Traunmüller R. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Exploring the Characteristics of Mobile Data Service Users in Australia, Oh, Sangjo, Yang S., Kurnia S., Mackay M. M., O’Doherty K., and Lee H. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Going International – Erfolgsfaktoren im Auslandsgeschäft, Erfahrungen, Lösungen und Perspektiven. Ergebnisse der bundesweiten Umfrage 2006, , Deutscher Industrie- und Handelskammertag (DIHK), Berlin, (2006)

Impact and Limitations of Modular Service Platforms: The case of IT Services, Böhmann, T., and Krcmar H. , Proceedings of the IEEE International Conference on Service Systems and Service Management, Troyes, France, (2006)

The Impact of Mobile Computing in the Performance Evaluation of Emergency Medical Services: An Australian Case Study, Burley, L., Scheepers H., and Owen L. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Industrielle Beziehungen in Europa nach der EU-Erweiterung, u.a. Kohl, H. , WSI-Mitteilungen 7/2006, (2006)

Können teure Werkzeugmaschinen auf längere Sicht günstiger sein?, Denkena, B., Harms A., Möhring H. - C., and Noske H. , 3. THK Kolloquium „Produktivität und Umwelt“, Ensisheim, 23.-24. November 2006, (2006)

Koordinationsbedarfe und integrierte Informationslogistik hybrider Wertschöpfung, Böhmann, T. , Proceedings of the 6. Dienstleistungstagung: Innovation – Dienstleistung – Beschäftigung, Berlin, (2006)

Koordinationsinstrumente in virtuellen Unternehmen: Eine empirische Untersuchung anhand lose gekoppelter Systeme: Diss. Univ. Kiel, 2006, Borchardt, Andreas , Wiesbaden, (2006)

Life Cycle Costs bereits während der Entwicklung berechnen, Noske, H. , Produktion Nr. 47, 2006, (2006)

Life-cycle oriented development of machine tools, Denkena, B., Harms A., Jacobsen J., Lange D., Möhring H. - C., and Noske H. , Proceedings of 13th CIRP International Conference on Life Cycle Engineering, LCE 2006, "Towards a closed loop economy", Volume 2, May 31st - June 2nd 2006, (2006)

Modelling, simulation and prospective analysis of cooperative provision of industrial services using Coloured Petri Nets, Winkelmann, K., and Luczak H. , International Journal of SIMULATION, 7 (2006) 7, p.10-26, (2006)

Modulare Servicearchitekturen, Böhmann, T., and Krcmar H. , Service Engineering: Entwicklung und Gestaltung innovativer Dienstleistungen, Heidelberg, p.pp. 377-402, (2006)

Organisationstheorien, Kieser, Alfred , Stuttgart, (2006)

Paketierung von IT-Dienstleistungen: Chancen, Erfolgsfaktoren, Umsetzungsformen (Studie), Böhmann, T., Taurel W., Dany F., and Krcmar H. , München, (2006)

Produktmanagement für IT-Dienstleistungen in Deutschland (Arbeitspapier), Böhmann, T., Taurel W., and Krcmar H. , München, (2006)

SeeMe in a nutshell. The semi-structured, socio-technical Modeling Method, Herrmann, T. , (2006)

Senkung der Lebenszykluskosten von Werkzeugmaschinen durch Komponentenüberwachung, Denkena, B., and Jacobsen J. , ZWF Ausgabe 7-8 2006, (2006)

Systems engineering mit SysML/UML: Modellierung, Analyse, Design, Weilkiens, Tim , Heidelberg, (2006)

Teaching and Implementation Models for Sustainable PSS Development. Motivations, Activities and Experiences, McAloone, T. C. , Sustainable Consumption and Production. Opportunities and Threats. Launch conference of the Sustainable Consumption Research Exchange (SCORE!) Network, Wuppertal, (2006)

Towards an abbreviated COBIT framework for use in an Australian State Public Sector, Gerke, L., and Ridley G. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Transforming IT Service Management – the ITIL Impact, Carter-Steel, A., Toleman M., and Tan Wui-Gee , 17th Australian Conference on Information Systems, Adelaide, (2006)

Überwachung von Kugelgewindetrieben, Denkena, B., Jacobsen, J.and Lange D., and von Möhring H.-C.}.title={Überwachung Kugelgewindetrieben , VDI-VDE Tagung „Elektrisch-mechanische Antriebssysteme“, 27.-28. September 2006, (2006)

Values and M-Services Adoption, Standing, C., McManus P., Standing S., and Karjaluoto H. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Victorian Local Government Websites: Tracking Information Provision and e-Service, Shackleton, P., Fisher J., and Dawson L. , 17th Australian Conference on Information Systems, Adelaide, (2006)

Wertschöpfung in Netzwerken, Möller, Klaus , München, (2006)

Die pro-services Workbench. Werkzeuge für das Service Engineering, Winkler, T., and Loser K. - U. , Konzepte für das Service Engineering – Modularisierung, Prozessgestaltung und Produktivitätsmanagement, Heidelberg, p.217-232, (2005)

Die UML 2.0 Kurzreferenz für die Praxis: Kurz, bündig, ballastfrei, Oestereich, Bernd , München, (2005)

Im Spannungsfeld zwischen formalen und informellen Aspekten. Modellierung von Dienstleistungsprozessen mit SeeMe, Kunau, G., Loser K. - U., and Herrmann T. , Konzepte für das Service Engineering, Heidelberg, p.149-166, (2005)

Integrierte Entwicklung von Product-Service Systems, Steinbach, M., Botta C., and Weber C. , wt Werkstattstechnik online, 95 (2005) 7/8, p.546-553, (2005)

Internationalisierung von Dienstleistungskonzepten, Bruhn, M., and Hadwich K. , Internationalisierung von Dienstleistungen, Wiesbaden, p.103-124, (2005)

Internationalisierung von industriellen Dienstleistungen: Bestandsaufnahme und Entscheidungsunterstützung, Luczak, H., Winkelmann K., and Hoeck H. , Internationalisierung von Dienstleistungen - Forum Dienstleistungsmanagement, Wiesbaden, p.389-413, (2005)

Kooperation. Erklärungsperspektiven der Neuen Institutionenökonomik, Woratschek, H., and Roth S. , Kooperationen, Allianzen und Netzwerke. Grundlagen – Ansätze – Perspektiven, 2. Aufl., Wiesbaden, p.143-166, (2005)

Management von Unternehmensnetzwerken: Eine Analyse der Steuerung und Koordination von Logistiknetzwerken: Diss. Univ. Saarbrücken, 2004, Wittig, Antje , Wiesbaden, (2005)

Modellierung von Prozessschnittstellen modularer Servicearchitekturen, Böhmann, T., Loser K. - U., and Krcmar H. , Konzepte für das Service Engineering, Heidelberg, p.167-186, (2005)

MoSES – Baukastensystem für modulare Dienstleistungen, Fogl, F., Winkler Th., Böhmann T., and Krcmar H. , Konzepte für das Service Engineering – Modularisierung, Prozessgestaltung und Produktivitätsmanagement, Heidelberg, p.85-100, (2005)

Service Modeling for Service Engineering, Shimomura, Y., and Tomiyama T. , Knowledge and Skill Chains in Engineering and Manufacturing Information infrastructure in the Era of Global Communications, Boston, p.31-38, (2005)

Technik für produktbegleitende Dienstleistungen. Ein Überblick, Lay, G., and Schneider R. , Management produktbegleitender Dienstleistungen. Konzepte und Praxisbeispiele für Technik, Organisation und Personal in serviceorientierten Industriebetrieben, Heidelberg, p.19-34, (2005)

UML@Work: Objektorientierte Modellierung mit UML 2, Hitz, Martin, and Bernauer Martin , Heidelberg, (2005)

Dienstleistungs-Check auf Standardisierbarkeit. Herleitung von Kriterien zur Bewertung der Standardisierbarkeit einer Dienstleistung. Arbeitsbericht. 2004. Institut für Arbeitswissenschaft und Technologiemanagement (IAT), Universität Stuttgart, Mörschel, I. C., and Beyer L. , (2004)

Dienstleistungs-Check auf Standardisierbarkeit. Zusammenfassung, Ausblick und Checkliste »Dienstleistungs-Check auf Standardisierbarkeit«, Institut für Arbeitswissenschaft und Technologiemanagement (IAT), Universität Stuttgart, C., Mörschel I., and Beyer L. , (2004)

Dienstleistungsnetzwerke für KMU erfolgreich gestalten, Winkelmann, K. , Unternehmen der Zukunft, 5 (2004)1, p.6-8, (2004)

Dienstleistungsorientierte Geschäftsmodelle im Maschinen- und Anlagenbau: Vom Basisangebot bis zum Betreibermodell, Meier, Horst , Berlin [u.a.], (2004)

Evaluation, Transfer und Weiterverwertung, Bruns, I., Hentschel M., Janas D., Killich S., Liestmann V., Meszlery K., and Scherrer U. , Vom Produzenten zum Dienstleister. Fortschritt-Berichte VDI Reihe 16 Nr.163, Düsseldorf, p.123-165, (2004)

Internationalisierung produktbegleitender Dienstleistungen. Ergebnisse einer empirischen Studie, Morschett, D. , (2004)

Modellierung und Planung von Dienstleistungsnetzwerken kleiner und mittlerer Unternehmen der Investitionsgüterindustrie, Winkelmann, K., and Bömmels Y. , Kommentierte Literatursammlung, Forschungsinstitut für Rationalisierung an der RWTH Aachen, Stand Dezember 2004, (2004)

A modelling method for the development of groupware applications as socio-technical systems, Herrmann, T., Hoffmann M., Kunau G., and Loser K. - U. , Behaviour & Information Technology, 23 (2004) 2, p.119-135, (2004)

Planerische Ablaufgestaltung bei prozessorientierten Dienstleistungen: Diss. Univ. Paderborn, 2004, Hamoudia, Hazem , Volume 147, Paderborn, (2004)

Planung und Bewertung von Dienstleistungsnetzwerken: Grundlagen, Ziele, Anforderungen, Winkelmann, K., and Bömmels Y. , Arbeitspapier, Forschungsinstitut für Rationalisierung an der RWTH Aachen, Stand Dezember 2004, (2004)

Product-Service Systems. Panacea or Myth?, Mont, O. , IIIEE Dissertations. Dissertation, Universität Lund, Lund 2004., (2004)

Properties and Characteristics of Product-Service Systems. An in-tegrated view, Weber, C., Steinbach M., and Botta C. , Proceedings of NordDesign 2004. Product Design in Changing Environment, Tampere, p.260-270, (2004)

Referenzmodell für den Service des Maschinenbaus, Kallenberg, R., G. Gudergan, and Rühmann N. , Betriebsorganisation im Unternehmen der Zukunft, Berlin u.a., p.333-344, (2004)

Service Engineering. A New Engineering Discipline for Industries toward Sustainable Consumption., Sakao, T., Hara T., Watanabe K., Shimomura Y., Raggi A., and Petti L. , Tokyo, (2004)

Vom Kunden zur Dienstleistung: Methoden, Instrumente und Strategien zum customer related Service-Engineering, Zahn, Erich, and Bscheid Wolfgang , Stuttgart, (2004)

Werkzeug zur Entscheidungsunterstützung von KMU bei der Planung von Netzwerken zur Erbringung industrieller Dienstleistungen, Winkelmann, K. , Virtuelle Organisation und neue Medien 2004: Workshop GeNeMe2004 Gemeinschaften in Neuen Medien, TU Dresden, 7. und 8. Oktober 2004, Eul and Lohmar [u.a.], p.407-418, (2004)

BPMN and Business Process Management. Introduction to the New Business Process Modeling Standard, Owen, M., and Raj J. , Popkin Software 2003, (2003)

Die grenzenlose Unternehmung: Information, Organisation und Management, Picot, A., Reichwald R., and Wigand R. T. , Wiesbaden, (2003)

A different view on Product Data Management/Product Life-Cycle Management and its future potentials, Weber, C., Werner H., and Deubel T. , Journal of Engineering Design, 14 (2003) 4, p.447-464, (2003)

Kundenorientierte Dienstleistungsentwicklung in deutschen Unternehmen: Vom Kunden zur Dienstleistung ; Ergebnisse einer empirischen Studie ; mit 21 Tabellen, Spath, Dieter , Berlin, (2003)

Standards in the service sectors: An explorative study;final report, Blind, K. , Karlsruhe, (2003)

Ein Referenzmodell für den Service in Unternehmen des Maschinenbaus, Kallenberg, R. , Volume 44, Aachen, (2002)

Konfigurative Referenzmodellierung, Becker, J., Delfmann P., Knackstedt R., and Kuropka D. , Wissensmanagement mit Referenzmodellen. Konzepte für die Anwendungssystem- und Organisationsgestaltung, Heidelberg, (2002)

Prozessmodellierung für die Planung der Dienstleistungserstellung im industriellen Bereich, Dangelmaier, W., and Hamoudia H. , Modellierung betrieblicher Informationssysteme. MobIS 2002, Bonn, p.7-28, (2002)

STEP-Based Multiview Integrated Product Modelling for Concurrent Engineering, Zhao, Y., Mok C. K., and Chin K. - S. , London, (2002)

Lehr- und Übungsbuch Informatik: Grundlagen und Überblick [Bd.1]: Mit 127 Beisp., 158 Aufg., 99 Kontrollfragen, 35 Referatsthemen. Mit 127 Beisp., 158 Aufg., 99 Kontrollfragen, 35 Referatsthemen, , (2001)

A visual modelling language for EXPRESS schema, Koonce, D. A., and Judd R. P. , International Journal of Computer Integrated Manufacturing, 14 (2001) 5, p.457-472, (2001)

Blueprinting. Grundlage des Managements von Dienstleistungsunternehmen, Kleinaltenkamp, M. , Neue Aspekte des Dienstleistungsmarketing. Konzepte für Forschung und Praxis, Wiesbaden, (2000)

Systemisches Management, Evolution, Selbstorganisation: Grundprobleme, Funktionsmechanismen und Lösungsansätze für komplexe Systeme, Malik, Fredmund , Bern , Wien u.a., (2000)

Das UML-Benutzerhandbuch: [von den Designern der UML], Booch, Grady, Rumbaugh James, and Jacobson Ivar , München u.a., (1999)

The process recombinator. A tool for generating new business process ideas, Bernstein, A., Klein M., and Malone T. W. , ICIS ‘99: Proceedings of the 20th International Conference on Information Systems, Atlanta, p.178-192, (1999)

ProService: Den Wettbewerb aktiv gestalten ; ein Leitfaden für Unternehmen zum Ausbau produktbegleitender Dienstleistungen, Schneider, Robert , Eschborn, (1999)

Service Blueprinting. Ein Instrument zur Steigerung der Effektivität und der Effizienz von Dienstleistungsprozessen, Kleinaltenkamp, M. , Technischer Vertrieb, 1 (1999) 2, p.33–39, (1999)

Tools for Inventing Organizations: Toward a Handbook of Organizational Processes, Malone, T. W., Crowston K., Lee J., and Pentland B. , Management Science, 45 (1999) 3, p.425–443, (1999)

Vagueness in models of socio-technical systems, Herrmann, T., and Loser K. - U. , Behaviour & Information Technology, 18 (1999) 5, p.313-323, (1999)

ARIS - Modellierungsmethoden, Metamodelle, Anwendungen, Scheer, August-Wilhelm , Berlin u.a., (1998)

ARIS - vom Geschäftsprozess zum Anwendungssystem, Scheer, August-Wilhelm , Berlin, (1998)

Dienstleistungen in der Investitionsgüterindustrie. Der weite Weg vom Sachguthersteller zum Problemlöser. Mitteilungen aus der Produktionsinnovationserhebung, Lay, G. , PI-Mitteilungen des Fraunhofer Institut für Systemtechnik und Innovationsforschung. Nr. 9 (1998), Karlsruhe, (1998)

Dienstleistungen in der Investitionsgüterindustrie. Konsequenzen für Betriebsorganisation und Personal, Lay, G. , Arbeit. Vol. 7 (1998) Nr. 4, p.316-337, (1998)

Grundsätze ordnungsmäßiger Referenzmodellierung: Konstruktion konfigurations- und anpassungsorientierter Modelle, Schütte, R. , Volume 233, Wiesbaden, (1998)

Perspektiven des internationalen Dienstleistungshandels: Studie im Auftrag der Friedrich-Ebert-Stiftung, Barth, Dietrich , Bonn, (1998)

The practitioner's guide to coloured Petri nets, Kristensen, L. M., Christensen S., and Jensen K. , Inter-national Journal MTTT, 2 (1998) 2, p.98-132, (1998)

A coordination theory approach to organizational process design, Crowston, K. , Organization Science, 8 (1997) 2, p.157–175., (1997)

Grundsätze ordnungsmäßiger Referenzmodellierung, Rosemann, M., and Schütte R. , Entwicklungsstand und Entwicklungsperspektiven der Referenzmodellierung. Arbeitsbericht Nr. 52 des Instituts für Wirtschaftsinformatik, März 1997, Münster, p.16-34, (1997)

Überlegungen zu ISO 10303. Datenaustauschformat oder Modellierungsbasis?, Kunzmann, U., Löbig S., Benn W., and Dube H. , Chemnitz, (1997)

Forschungsmethoden und Evaluation: [für Sozialwissenschaftler] ; mit 60 Tabellen, Bortz, Jürgen, and Döring Nicola , Berlin u.a., (1995)

How to describe your service. An invitation to the structured analysis and design technique, Congram, C., and Epelman M. , International Journal of Service Industry Management, 6 (1995) 2, p.6-23, (1995)

"Service logic": achieving service system integration, Kingman-Brundage, J., George W. R., and Bowen D. E. , International Journal of Service Industry Management (1995), p.20–39, (1995)

STEP for data management, exchange and sharing, Fowler, J. , Twickenham, UK, (1995)

The STEP Integration Information Architecture, Burkett, W. C., and Yuhwei Y. , Engineering with Computers, 11 (1995) 3, p.136-144, (1995)

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