Customer service: the key to customer satisfaction, customer loyalty, and market share
| Titel | Customer service: the key to customer satisfaction, customer loyalty, and market share |
| Publikationstyp | Journal Article |
| Jahr | 1994 |
| Journal | Journal of Business Logistics 15 (1994) 1 |
| Seiten | 1-27 |
Verknüpfte Forschungsergebnis(se):
