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Enabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: Critical Success Factors from the Support Organisation Perspective

Verfasst von sanja.tumbas am 27. April 2011 - 9:24
TitelEnabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: Critical Success Factors from the Support Organisation Perspective
PublikationstypConference Paper
Jahr2006
AutorenCooper, V. A., Lichtenstein S., and Smith R.
Conference Name17th Australian Conference on Information Systems
Conference LocationAdelaide
Verknüpfte Forschungsergebnis(se): 
Enabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: [de]
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