Enabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: Critical Success Factors from the Support Organisation Perspective
| Title | Enabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: Critical Success Factors from the Support Organisation Perspective |
| Publication Type | Conference Paper |
| Year of Publication | 2006 |
| Authors | Cooper, V. A., Lichtenstein S., and Smith R. |
| Conference Name | 17th Australian Conference on Information Systems |
| Conference Location | Adelaide |
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