Co-Creation in Business Service Lifecycle Management, Krug, S., Korthaus A., Fielt E., and Leyer M. , 21st Australian Conference on Information Systems, Brisbane, (2010)

Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration, Leyer, M., and Moormann J. , 21st Australian Conference on Information Systems, Brisbane, (2010)