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Research Results

'You Got E-Government?' A Quantitative Analysis of Social In- and Exclusiveness of Electronic Public Service Delivery
10 Thesen zur Entwicklung und Erbringung produktbegleitender Dienstleistungen (Erhebung) [en]
A Business Model for Collaborative Commerce Marketplace
A Conceptual Framework for Evaluating the Public Value of e-Government: A Case Study from Sri Lanka
A Conceptual Model for IT-enabled Enterprise Risk Management in Financial Organisations
A Design Research Study Enhancing Creativity – The Case of Developing Product-service Bundles
A Formal Model for Electronic and Mobile Government Service Delivery Success Factors
A Framework for Analysing Service Ecosystem Capabilities to Innovate
A Framework for Developing Personalizeable Mobile Services in Automobiles
A Hybrid Framework for Automated and Adaptive e-Business Platforms
A Lifecycle Approach towards Business Rules Management
A Logistic Regression Analysis to Examine Factors Affecting Broadband Adoption in the UK
A Model of Preference Elicitation: The Case of Distributed Resource Allocation
A Multi-Tier Negotiation Protocol for Logistics Service Chains
A Preliminary Decision Model for Shared Services: Insights from an Australian University
A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover
A Transaction Cost Theoretical Analysis of Software-As-A-Service (Saas)-Based Sourcing in SMBs And Enterprises
A Value Flow Model for the Evaluation of an E-Learning Service
About Appropriation of Mobile Applications: The Applicability of Structural Features and Spirit
Acceptance Problems Of Ambient Intelligence And Mobile Technologies In Hospitals In India And Germany
Adapting Soft Systems Methodology for Strategic Information Systems Planning: An Action Research Study in a Non-Profit Organisation in Australia
Aligning Information Systems Development with Service Orientation: The Service Oriented Systems Model
All Part of the Service? Addressing Data Longevity in Service Oriented Architectures
An Empirical Exploration of Requirements Engineering for Hybrid Products
An Evaluation Framework for e-Government Services Based on Principles Laid Out in COBIT, the ISO 9000 Standard, and TAM
An Event-Driven Approach to Dynamic Situation Detection
An Exploratory Investigation of Critical Success Factors in Wireless Field Force Automation Projects
An Integrative Model of Consumer’s Adoption of RFID Credit Card Service
An Ontology for Mobile Situation Oriented Systems
An Ontology-Based Natural Language Service Discovery Engine – Design and Experimental Evaluation
An Ontology-based Service Discovery Approach for the Provisioning of Product-Service Bundles
Analysing Business Models for Cross Border E-Services Provided by the Chambers of Commerce
Analysis of E-Learning Implementation Cost Pools
Angebot und Relevanz von produktbegleitenden Dienstleistungen in der Bauindustrie (Empirische Studie) [en]
Assessing the Impacts of IS Offshoring: Preliminary Conclusions Questioning the Validity of Cultural Consideration
Ausprägungen der hybriden Wertschöpfung in KMU (Erhebung) [en]
Automatische Beantwortung funktionaler Leistungsanfragen [en]
Barriers for Transformation: Impediments for Transforming the Public Sector through Egovernment
Barriers to IT-Driven Governmental Transformation
Best-Practises für den Export von IT-Dienstleistungen [en]
Betreibermodelle für eine flexible temporäre Automatisierung von Montageaufgaben durch mobile Robotertechnologie [en]
Bewertung von Modellierungssprachen aus Sicht der hybriden Wertschöpfung [en]
Beziehungsmanagement für B2B-Kundenlösungen [en]
Bid Price Control and Dynamic Pricing in Clouds
Bridging the “Front Stage” and “Back Stage” in Service System Design
Building Leadership for Life Cycle Business Transition by Hybrid Innovation
Case Studies zum Solution Selling [en]
Co-Creation in Business Service Lifecycle Management
Collaborative Continuous Service Engineering
Collaborative Sourcing – The Motivation and Design of Demand Side Combinations
Comparing Coordination Arrangements Enabled by Web Services and Web Service Orchestration Technology
Competition of Service Marketplaces - Designing Growth in Service Networks
Conceptualisation and Facilitation of SOA Governance
Configurative Service Engineering -A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance
Conjoint Analyse for assessing a customer's willingness to pay for customer solution
Consumer Acceptance of Third Generation Mobile Value-added Services: A Survey of Hong Kong Consumer Perceptions
Consumer Choice Model of Mobile Banking
Cooperative Customer Relationship Management (CRM) In Alpine Destinations
Coopetition Based Interaction Design for Optimal Customer Attraction
Coordinating Service Composition
Coordination Theory
CoRSE - Customer Related Service Engineering
Cost-effective Firm Investments in Customer Information Privacy
Critical Success Factors for Wireless Hospital Bed Management Systems: The Case of MARGE
Cultural Influences on IS Service Quality Perceptions
CurLy - Customer related Service Life Cycle
Customer Service: the key to customer satisfaction, customer loyalty, and market share
Den Wettbewerb aktiv gestalten. Ein Leitfaden für Unternehmen zum Ausbau produktbegleitender Dienstleistungen [en]
Der wahrgenommene Wert hybrider Produkte [en]
Design Criteria for Public E-Services
Design Factors for Service-oriented Architecture Applied to Analytical Information Systems: an Explorative Analysis
Design of Service Systems under Variability: Research Issues
Design Options for Service Directories in Business Networks
Design Rules for User-Oriented IT Service Description
Determinants of Customer Loyalty in China C2C eCommerce: From a Social Network Perspective
Determinants of Grid Assimilation in the Financial Services Industry - An Institutional Theory Perspective
Determining Appropriate Modes for Service Trade from Value Chain and Value Co-creation Perspectives
Developing a Model for Government Service Delivery Through Intelligent Support Systems (ISS)
Developing Public E-Services for Several Stakeholders – A Multifaceted View of The Needs for an E-Service
Developing the Electronic Service Acceptance Model from Internet Securities Trading System
Dienstleistungs-Check auf Standardisierbarkeit [en]
Dienstleistungsstandards in Internationalisierungsstrategien - Ergebnisse einer Unternehmensbefragung [en]
Diffusion of E-Government Services in Australia: Citizens' Perspectives
DIN SPEC 1001: Lager- und Transportlogistik - Standardisierte Leistungsdefinition und -bewertung in der Angebotsphase [en]
DIN-Fachbericht 75 "Service Engineering - Entwicklungsbegleitende Normung für Dienstleistungen [en]
Does the Answer Lie in Collaboration? - A Case Study on e-Government and Societal Aging
Does the Answer Lie in Collaboration? - A Case Study on e-Government and Societal Aging
E-fulfilment Systems for Quality Healthcare Delivery: A New Construct for Visualising and Designing
E-Government in the Making: Socio-Economic Development in the Akshaya Project
E3-Service - A Model-Based Approach for Generating Needs-Driven E-Service Bundles in a Networked Enterprise
Economic Integration, IT Intensity and the Aggregate Economic Impacts of IT Services Offshoring
Ein Beitrag zur systematischen Entwicklung produktorientierter Dienstleistungen [en]
Empathic Service Systems: ‘Designing’ Emotion in a Cancer Care Service System
Empirical Comparison of Methods for Information Systems Development According to SOA
Empirical Evaluation of a Service Analysis and Design Methodology
Empirically Testing a Model for the Intention of Firms to use Remote Application Hosting
Empirische Erhebung im Umfeld der Sozialpartner [en]
Empirische Untersuchung zur Zahlungsbereitschaft für produktbegleitende Dienstleistungen in der Baubranche [en]
Enabling the Transfer of Information Technology Support Knowledge to Enterprise Customers Using Web-based Self-service Systems: Critical Success Factors from the Support Organisation Perspective
Enhancing Best Practice in Public Health: Using Process Patterns for Business Process Management
Enhancing Customer Experience within the Mobile Telecommunications Industry
Enterprise Fraud Management Using Cloud Computing: A Cost-Benefit Analysis Framework
Entwicklung einer Methodik zur Modellierung von Dienstleistungsnetzwerken [en]
Erfolgsfaktoren für hybride Wertschöpfungsnetze [en]
Essential structure for the description of services in the procurement stage
Evaluating IT Services Price Benchmarks under Uncertainty
Evaluation of Future Mobile Services Based on the Technology Acceptance Model
Ex-ante-Checkliste zur Analyse von Kundenanforderungen [en]
Ex-ante-Kalkulationsmodell zur mittel- bis langfrisigen Budgetkalkulation für den Dienstleistungsexport [en]
Ex-ante-Marktbewertungstool für den Dienstleistungsexport [en]
Exchange Design Patters for Electronic Intermediaries
Expertenbefragung Servicemanagement [en]
Exploring the Characteristics of Mobile Data Service Users in Australia
Exploring the Impact of Fit Between Context Factors and Pricing Model Choice on the Success of IT Outsourcing Mega-Deals
Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration
Factors Affecting Customer Loyalty to Application Service Providers in Different Levels of Relationships
Factors Influencing Citizen Adoption of E-Government: A Review and Critical Assessment
Framework für die "Artefaktschaffende Forschung" (Design Science) in Dienstleistungen / hybride Leistungsbündel [en]
Framework of a Process Laboratory for the Operational Control of Service Processes
From “Take-It-Or-Leave-It” Offers to “Take-It-Or-Beleft- Out” Ultimatum - A Trade Mechanism for Online Services
Gaining the World and Losing the Soul? Trust Change in Electronic Government
Ganzheitliche Personal- und Organisationsentwicklung zur Integration hybrider Leistungen [en]
Generating Service Value Webs by Hierarchical Configuration: A Case in Intellectual Property Rights Clearing
Generative Mechanisms for Innovation in Information Infrastructures
Geschäftsmodelle für den Informationskreislauf zwischen Produzent und Dienstleister(n) [en]
Geschäftsmodelle für teleservicegestützte hybride Produkte [en]
Gestaltung von Entwicklungsprozessen, Rahmenbedingungen und Organisation bei technischen Dienstleistern [en]
Groupsona: A Method for Discovering the Needs of Social Interaction Embedded Services
Handlungs- und Moderationskonzept zur Internationalisierung von KMU-Ingenieurdienstleistungen auf Basis eines Vorgehensmodells [en]
How German Hospitals Govern It - An Empirical Exploration
Hybride Wertschöpfung durch Übertragung ingenieurwissenschaftlicher Ansätze auf neue Anwendungsfelder [en]
Hybride Wertschöpfung: Zukunft industrieller Wertschöpfung [en]
Idealtypische Organisationskonzepte für Solution Seller – eine explorative Analyse [en]
Identification of Services - A Stakeholder-Based Approach to SOA Development and its Application in the Area of Production Plan
Identification of Web-Services in Product-Service-Systems
Impacts of Logistics Service Performance through IT on Overall Tourist Satisfaction and Loyalty
Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector
Implementing Views on Business Semantics - Model-based Configuration of Business Documents
Improving Data Quality of Health Information Systems: A Holistic Design- Oriented Approach
Improving Service Through Just-in-Time Concept in a Dynamic Operational
Incorporating Willingness-To-Pay Data into Online Recommendations for Value-Added Services
InDiCAP-Artefakt [en]
Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes
Innovationsfaehigkeit industrieller Dienstleistungen in Organisationsformen jenseits der Hierarchie [en]
Innovative Capability Development Process: A Singapore IT Healtcare Case Study
Innovative Erlösmodelle für hybride Leistungsbündel [en]
Integrated e-Government Systems: Unintended Impacts for Those at the Margins
Integrated Navigation on Multidimensional Information Spaces (INOMIS)
Integrating Value-Adding Mobile Services into an Emergency Management System for Tourist Destinations
Integrierter Preisfindungsprozess im Maschinen- und Anlagenbau [en]
Intelligent Decision Support Systems and Neurosimulators: A Promising Alliance for Financial Services Providers
Internationales Servicemarketing - Die neue Dimension im industriellen Wettbewerb [en]
Internationalisierung produktbegleitender Dienstleistungen [en]
INVEST-S - Innovative produktnahe Dienstleistungen in Kunden-Lieferanten-Netzwerken [en]
Investitionsgüterhersteller als Anbieter industrieller Lösungen – Bestandsaufnahme des Wandels anhand einer Umfrage [en]
IS Offshoring: A Proposed Maturity Model of Offshore IS Suppliers
Is there a Viable Future for Residential IP-Telephony Users? Exploring Providers’ and End-users’ Perspectives
Iseller - A Generic and Hybrid Recommendatio System for Interactive Selling Scenarios
ISPs’ Service Quality and Customer Satisfaction in the Southern Region of Malaysia
IT Empowerment or Exclusion? The Dilemma of Online Government Advisory Services
IT Impacts on Operation-Level Agility in Service Industries
IT Service Management Improvement – Actor Network Perspective
IT-Enabled Change into the Structures of Health Information Systems in Africa: A Case Study in Kenya
ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes
Key Requirements for a Context-Aware Service Marketplace: An Expert’s Perspective
Knowledge Management Challenges for Nongovernment Organizations: The Health and Disability Sector in New Zealand
Knowledge Process Outsourcing: Identfying Potential Research Agenda based on Industry Trends
Konfiguratives Referenzmodell für Dienstleistungsprozesse in der Instandhaltung bzw. -setzung [en]
Konfigurator zur Angebotsbestimmung und Kalkulation [en]
Kopplungseffekte bei der Erstellung hybrider Produkte - Entwurf eines Referenz-Produktdatenmodells für hybride Bauprodukte [en]
Kosten- und Zielkostenrechnung für hybride Leistungen [en]
Kostentechnische Bewertung hybrider Produkte in der Baubranche [en]
LCC-Navigator - Kalkulationssoftware für die Lebenszykluskosten einer Werkzeugmaschine [en]
Learning Service Experience from the Service Encounter of a Retailing Chain Storefront
Lebenszyklusorientierte Anforderungsermittlung an hybride Leistungen [en]
Leitfaden für Betreiber und Hersteller zur nachhaltigen Nutzung von hochwertigen Sondermaschinen [en]
Leitfaden für die Organisationsentwicklung beim strategischen Wandel vom Produzenten zum globalen Anbieter von Problemlösungen [en]
Making Money with Clouds: Revenue Optimization Through Automated Policy Decisions
Managing E-Government Projects: A Comparative Case Study of Two Inter- Organizational E-Service Development Initiatives
Managing the Current Customization of Process Related IT-Services
Managing Uncertainty in Service Production with Mobile Systems - Case Waste Management Company
Managing Vendor Contracts in Public Sector I.T.: A Case Study on the UK National Health Service
Mass Customizing IT Service Agreements – Towards Individualized On-Demand Services
Measurement of e-Service Quality: An Empirical Study on Online Travel Service
MetaMIS - Designing Reporting Systems
Metaphor-Based Alliance Partners Recommendation for Unique and Attractive Destination Image Building
Methode zur Entwicklung, Erprobung gund Bewertung von Mobile Automotive Cooperative Services [en]
Methode zur Messung von Kundenpräferenzen für produktbegleitende Dienstleistungen [en]
Methode zur zweistufigen Messung der Zahlungsbereitschaft für hybride Produkte [en]
Methodenbaukasten zur Unterstützung einer internen Standardisierung von Dienstleistungen [en]
Methodik für den systematischem Transfer von technischen Dienstleistungen auf neuen Märkten im Ausland [en]
Mobile Enhancement of Care Work
Mobile Services for Vehicles
Modellierung der hybriden Wertschöpfung - Eine Vergleichsstudie zu Modellierungstechniken [en]
Modellierung der hybriden Wertschöpfung mit Coloured Petri Nets (CPN) [en]
Modellierung der hybriden Wertschöpfung mit dem modellbasierten Service Systems Engineering [en]
Modellierung der hybriden Wertschöpfung mit dem Molecular Model (MM) [en]
Modellierung der hybriden Wertschöpfung mit dem Product-Service Systems Engineering (PSSE) [en]
Modellierung der hybriden Wertschöpfung mit den Modellierungstechniken der Unified Modeling Language (UML) [en]
Modellierung der hybriden Wertschöpfung mit den Modellierungstechniken des Service Blueprinting [en]
Modellierung der hybriden Wertschöpfung mit der Architektur integrierter Informationssysteme (ARIS) [en]
Modellierung der hybriden Wertschöpfung mit der Business Process Modeling Notation (BPMN) [en]
Modellierung der hybriden Wertschöpfung mit der produktorientierten Dienstleistungsentwicklung (poDLE) [en]
Modellierung der hybriden Wertschöpfung mit der Structured Analysis and Design Technique (SADT) [en]
Modellierung der hybriden Wertschöpfung mit EXPRESS-G und STEP [en]
Modellierung der hybriden Wertschöpfung mit H2-ServPay [en]
Modellierung der hybriden Wertschöpfung mit SAKAOS Service-Repräsentation [en]
Modellierung der hybriden Wertschöpfung mit SeeMe [en]
Modellierungssprache zur Definition, Konfiguration und wirtschaftlichen Bewertung hybrider Leistungsbündel - ServPay [en]
Modelling Exploratory Analysis Processes for eResearch
Morphologischer Kasten zu Ausgestaltungsformen hybrider Leistungsbündel [en]
MoSES - Baukastensystem für modulare Dienstleistungen [en]
Moving Toward a Service Metaphor for Describing, Evaluating, and Designing Systems
Multi-Method Approach to Guide Design and Use of ICT Infrastructure Services
myOpenFactory - Standardisierung im überbetrieblichen Datenaustausch [en]
Nachhaltigkeitseffekte hybrider Leistungsbündel [en]
Nähere Betrachtung der Kompetenzen für die Preis- und Vertragsgestaltung [en]
NFC Based Service Innovation in Retail: An Explorative Study
Nutzenorientierte Vermarktung von Leistungsbündeln [en]
Old Theory and New Service Quality: An Exploratory Study of the Nature and Nomological Net of Online Service Quality and Continu
On Business Services Representation – The 3 x 3 x 3 Approach
Online Government Advice: How to Succeed
Online Resumes: Optimizing Design to Service Recruiters
Online Service Delivery Models – An International Comparison in the Public Sector
Ontological Services Using Crowdsourcing
Open Innovation Success or Failure – The Impact of Contextual Factors
Ordnungsrahmen der hybriden Wertschöpfung [en]
Ordnungsrahmen der PSS-Entwicklungsmethodik [en]
Ordnungsrahmen für Lebenszyklusorienitierte Planung im Faciltity Management [en]
Organisationsformen für industrielle Services [en]
Organizational Learning for Incident Management Process: Lessons from High Reliability Organizations
PAS 1090: Anforderungen an Informationssysteme zur Erhebung, Kommunikation und Bereitstellung relevanter Serviceinformationen im [en]
PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung [en]
Personal Health Manager [en]
Personal Mobile Sports Companion: Design and Evaluation of IT-Supported Product-Service-Bundles in the Sports Industry
Personalized Marketing Messages in an Online Banking Context: Does Anybody Notice?
Phasenmodell zur Transformation eines Unternehmens zum Solution Selller [en]
Positive and Negative Findings of the ISO/IEC 17799 Framework
Power Control to the People? Private Consumers’ Acceptance of Smart Meters
Predominantly Electronic or Personal Service Delivery? A Case in The Wealth Management Context
Preisstrategien für integrierte Produkt-Dienstleistungspakete in der Praxis [en]
Prinzipal-Agent-Theorie [en]
Product-Service Systems - Value Creation by Integrating Goods and Services
Product-Service Systems and Sustainability [en]
Production Planning for IT-Service Providers: An ERP-based Concept
Produktbegleitende Dienstleistungen bei Unternehmen des Verarbeitenden Gewerbes und des Dienstleistungssektors (Erhebung 2002) [en]
Property-Rights-Theorie [en]
Proposing a Business Model Framework for the e-Newspaper Introduction
Providing Spontaneous WLAN Guest Access as a Mobile Value Added Service
Provisioning of Service Mashup Topologies
Questioning the Use of Opaque Web Practices among Low-cost Airline Carriers
Recognising the Need for a Context Sensitive Decision Making Framework for Cosourcing – A Case Study in the Financial Service Sector
Reconceptualising the Information System as a Service (Research in Progress)
Reference Models and Modeling Languages for Product-Service Systems – Status-Quo and Perspectives for Further Research
Referenzmodell für den Service in Unternehmen des Maschinenbaus [en]
Referenzmodell für einen IT-gestützten mobilen Gesundheitscoach [en]
Reifegradmodell der kundenorientierten Dienstleistungsentwicklung [en]
Reifegradmodell für das Solution Selling [en]
Relevanz des Solution Selling in Theorie und Praxis [en]
Requirements analysis for product related services
Risk-Based Decision Support in Service Value Networks
Risk-Reward Sharing in IT Service Contracts – A Service System View
Role-Based Access Control for Information Federations in the Industrial Service Sector
Rolle von Standards bei der Internationalisierung von Dienstleistungsunternehmen [en]
Selbstorganisationsansatz [en]
Selecting Critical Processes for a Six Sigma Project – Experiences from an Automotive Bank
Selecting Web Services and Participants for Enforcing Workflow Access Control
Semantic Interoperability Conflicts in Pan-European Public Services
Semi-Automated Provisioning and Usage of Configurable Web Services
ServCheck - Diagnosetool zur Ermittlung von Verbesserungspotenzialen im Service [en]
Service Analysis - A Critical Assessment of The State of the Art
Service Co-Creation with the Customer: the Role of Information Systems
Service Scenarios - A Socio-Technical Approach to Business Service Modeling
Service Systems as Customer-Intensive Systems and its Implications for Service Science and Engineering
Service-FMEA - Methode zur Professionalisierung der Serviceorganisation [en]
Service-Innovationen in der Industrie [en]
Service-Navigator [en]
Service-Oriented Architectures: Modeling the Selection of Services and Platforms
Service-oriented Resource Management
ServLab - Plattform zur Entwicklung und Gestaltung von Dienstleistungen [en]
SInProD - Anbieterbefragung [en]
Smart Home: Aligning Business Models and Providers Processes; A Case Survey
SMS - Push First and Then Students Will Pull Administrative Information in Higher Education?
SOA Adoption in Business Networks –Does SOA Live up to High Expectations?
SOA Adoption in Practice - Findings from Early SOA Implementations
Social Factors Influencing the Information Security Maturity of Malaysian Public Service Organisation: An Empirical Analysis
Software H2-ServPay: Definition, Konfiguration, Bewertung und Weiterentwicklung modularer hybrider Leistungsbündel [en]
Software support for assessing a customer's willingness to pay for customer solutions
Software-gestütztes integriertes Ressourcenmanagement für den Maschinen- und Anlagenbau [en]
Solution SelfAssess-Werkzeug [en]
Solution Selling für KMUs [en]
Status quo der Dienstleistungsstandardisierung (Erhebung) [en]
Success Factors in the Introduction of Standard Software in Core Processes of Banks
Supporting Information Needs of Senior Citizens in Community Aged Care
Supporting Moderators of Company Networks by an Optimization Service for Orchestration
Systemtheoretische Fundierung des Begriffs "Hybride Wertschöpfung" [en]
Terminologie zur Klassifizierung, Spezifikation und Bewertung logistischer Dienstleistungen im Wirtschaftsverkehr [en]
Testing and Validating a Conceptual Framework for Evaluating the Public Value of e-Government Using Structural Equation Modelling
The (Missing?) Value of IT in Public Organizations – The Case Of the Swedish Rescue Services
The Adoption of Mobile Commerce Services by Individuals: A Current State of the Literature
The Business Intelligence Competence Centre as an Interface Between It and User Departments in Maintenance and Release Development
The Business Perspective of Cloud Computing: Actors, Roles, and Value Networks
The Chiasmus of Design: Paradoxical Outcomes in the E-Government Reform of UK Children’s Services
The Concept of Solution Selling: Theoretical Considerations and Methods
The Critical Issues about Deploying RFID in Healthcare Industry by service perspective
The Design and Success of Shared Services Centres
The Design of An Accountability Framework for Service Engineering
The Development and Test of a Relationship Model on System Use, Job Learning, and Impact
The Economics of Service Level Engineering
The Effects Of Communities Of Practice On The Success Of An Expert Recommending Service
The Impact of Distractions on the Usability and the Adoption of Mobile Devices for Wireless Data Services
The Impact of Mobile Computing in the Performance Evaluation of Emergency Medical Services: An Australian Case Study
The Impact of Service-Oriented Architecture on Business Networkability
The Moderating Role of Customer-Technology Contact on Attitude towards Technology-Based Services
The Rise of ICT for Commerce in Small Product Offerings Case studies from India
The Risks of Sourcing Software as a Service – An Empirical Analysis of Adopters and Non-adopters
The Service System is the Basic Abstraction of Service Science
The Sleeping Giant – A Longitudinal Study Surveying the Mobile Service Market in Finland
The Unaspected Destiny of a Collaborative E-Marketplace: The Agriok Case
Toward a Ubiquitous Personalized Daily-Life Activity Recommendation Service with Contextual Information: A Services Science Pers
Towards a Framework for Evaluating Immersive Business Models: Evaluating Service Innovations in Second Life
Towards a Service Governance Framework for the Internet of Services
Towards a Service Portfolio Management Framework
Towards A Set of Requirements for A Holistic IT Solution Engineering Approach
Towards an Abbreviated COBIT Framework for Use in an Australian State Public Sector
Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries
Towards Logistics Exception Prioritisation: Ontological Approach
Towards Model-based Assessment of Business-IT Alignment in E-Service Networks from Multiple Perspectives
Towards Providing Lightweight Access to Legacy Applications as Cloud-Based Services
Towards Service Engineering: Service Orientation and Business-IT Alignement
Towards Understanding the Sources of the Economic Potential of SOA: Findings from the Automotive and Banking Industry
Transaktionskostentheorie [en]
Transformationsprozess zum Solution Seller [en]
Transformationsprozess zum Solution Seller: Herausforderung Markenmanagement [en]
Transformationsprozess zum Solution Seller: Herausforderung Vertriebs- und Change-Management [en]
Transforming IT Service Management – the ITIL Impact
Trust Indicator Modeling for a Reputation Service in Virtual Organizations
Typologie für Servicekonzepte der Gebrauchsgüterindustrie [en]
Typologie hybrider Wertschöpfungsformen für den Maschinen- und Anlagenbau [en]
Übersicht zu Innovationen in der Industrie (Erhebung) [en]
Übersicht zu Innovationen in der Produktion (Erhebung) [en]
Under-representation in SLAs for Global IT-centric Services
Understanding Citizens' Behavioural Intention in The Adoption of E-Government Services in the State of Qatar
Understanding Consumer Recommendation Behavior in a Mobile Phone Service Context
Understanding Knowledge Transfer in Web-based B2B IT Support
Understanding the Adoption of Mobile Data Services: A Value Perspective
Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator Of Citize
Understanding the Key Drivers in User Loyalty Toward Mobile Data Services
Understanding the Manifold Forms of B2b Integration - A Transaction Cost Perspective
Use of Colored Petri Nets to Model, Analyze and Evaluate Service Composition and Orchestaration
User Perceived Requirements for a Mobile Accounting Information System
User Perceived Service Quality of mHealth Servies in Developing Countries
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion
Using Process Models for the Design of Service-Oriented Architecture: Methodology and E-Commerce Case Study
Validation of a Generic Service Governance Meta Model based on the Comparison of Major Governance Frameworks
Valuating Business Process Flexibility achieved through an Alternative Execution Path
Value Potential and Challenges of Service-Oriented Architectures - a User and Vendor Perspective
Values and M-Services Adoption
VE - Variety Engineering Method [en]
Vergleich von Methoden zur Produkt und Dienstleistungsmodellierung in der Baubranche [en]
Vergleich von Reifegradmodellen für die hybride Wertschöpfung [en]
Vermarktung von Lösungen - Eine personalwirtschaftliche Perspektive [en]
Victorian Local Government Websites: Tracking Information Provision and e-Service
Vorgehensmodell zum konfigurativen Service Engineering hybrider Leistungsbündel [en]
Vorgehensmodell zur Planung industrieller Dienstleistungsprogramme [en]
Vorgehensmodell zur Weiterentwicklung zum hybriden Leistungsanbieter [en]
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Hybride Produktentwicklung für produzierende Dienstleister [en]
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Modell der Sustainable Innovations Group, Technical University [en]
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenkonzept zur Entwicklung von PSS [en]
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenwerk für die Analyse und Entwicklung von PSS [en]
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Regelkreismodell des Life Cycle Managements investiver PSS [en]
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Vergleichsrahmen für PSSE-Vorgehensmodelle [en]
Wachstums- und Ertragspotenziale im Service im Maschinenbau (Erhebung) [en]
Webbasiertes Unterstützungswerkzeug zur Internationalisierung von dienstleistenden KMU [en]
Why Information Technology is Not Being Used for Financial Advisory