Design Criteria for Public E-Services
This paper focuses on design criteria for public e-services. The paper challenges traditional lists of usability criteria supporting design and evaluation of IT-systems. Traditional criteria within the field of human-computer interaction are perceived as too limited and an expanded view of the communication and business process is proposed. Within this expanded view, existing usability criteria are considered as important but not sufficient. Based on this claim, criteria also supporting communication and business actions are proposed. This research result was described by Sanja Tumbas (13. August 2011 - 11:07) This research result was last edited by Sanja Tumbas (16. December 2011 - 20:29) |
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