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Service Scenarios - A Socio-Technical Approach to Business Service Modeling

Classification
Dimension Value
  • Type of the Research Result
  • Model
    • Business Model
  • Current Status of Development
  • In Progress
    • With Pilot Application
  • Number of Cases
  • Not Specified
  • Functional Area
  • Core Processes
    • Core Processes First Level
      • Design and Implementation of Product-Service-Systems
      • Implementation of the Infrastructure for Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Not Specified
  • Industry Sector
  • Not Specified
  • Standardization
  • Not Specified

The paper presents and discusses the notion of service scenarios. A service scenario is a model of a service system and the roles that are played by the actors that participate and interact during the execution of a service. The model represents the roles and the interactions between the participants. Service scenarios can be used to model specific services and the roles played by human beings and IT systems in the execution of services. The use of service scenarios is demonstrated by means of a case study in a public library.

This research result was described by Sanja Tumbas (13. August 2011 - 10:25)
This research result was last edited by Sanja Tumbas (16. December 2011 - 22:31)

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