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On Business Services Representation – The 3 x 3 x 3 Approach [de] |
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Testing and Validating a Conceptual Framework for Evaluating the Public Value of e-Government using Structural Equation Modellin [de] |
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Validation of a Generic Service Governance Meta Model based on the Comparison of Major Governance Frameworks [de] |
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Towards A Set of Requirements for A Holistic IT Solution Engineering Approach [de] |
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Developing the Electronic Service Acceptance Model from Internet Securities Trading System [de] |
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Consumer Acceptance of Third Generation Mobile Value-added Services: A Survey of Hong Kong Consumer Perceptions [de] |
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E-fulfilment Systems for Quality Healthcare Delivery: A New Construct for Visualising and Designing [de] |
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Towards an Abbreviated COBIT Framework for Use in an Australian State Public Sector [de] |
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The impact of mobile computing in the performance evaluation of Emergency Medical Services: An Australian case study [de] |
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Transforming IT Service Management – the ITIL Impact [de] |
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Internationales Servicemarketing - Die neue Dimension im industriellen Wettbewerb |
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Innovationsfaehigkeit industrieller Dienstleistungen in Organisationsformen jenseits der Hierarchie |
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Ex-ante-Marktbewertungstool für den Dienstleistungsexport |
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Ex-ante-Kalkulationsmodell zur mittel- bis langfrisigen Budgetkalkulation für den Dienstleistungsexport |
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Ex-ante-Checkliste zur Analyse von Kundenanforderungen |
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Ein Beitrag zur systematischen Entwicklung produktorientierter Dienstleistungen |
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CurLy - Customer related Service Life Cycle |
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Best-Practises für den Export von IT-Dienstleistungen |
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Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Regelkreismodell des Life Cycle Managements investiver PSS |
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Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenwerk für die Analyse und Entwicklung von PSS |
