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Erbringung des hybriden Leistungsbündel(bestandteil)s

ISPs’ Service Quality and Customer Satisfaction in the Southern Region of Malaysia
Developing a Model for Government Service Delivery Through Intelligent Support Systems (ISS)
Understanding Knowledge Transfer in Web-based B2B IT Support
An Empirical Exploration of Requirements Engineering for Hybrid Products [de]
Understanding Citizens' Behavioural Intention in The Adoption of E-Government Services in the State of Qatar [de]
NFC Based Service Innovation in Retail: An Explorative Study [de]
A Transaction Cost Theoretical Analysis of Software-As-A-Service (Saas)-Based Sourcing in SMBs And Enterprises [de]
Integrating Value-Adding Mobile Services into an Emergency Management System for Tourist Destinations [de]
Measurement of e-Service Quality: An Empirical Study on Online Travel Service [de]
Predominantly Electronic or Personal Service Delivery? A Case in The Wealth Management Context [de]
Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes [de]
Groupsona: A Method for Discovering the Needs of Social Interaction Embedded Services [de]
Empathic Service Systems: ‘Designing’ Emotion in a Cancer Care Service System [de]
Coopetition Based Interaction Design for Optimal Customer Attraction [de]
Service Systems as Customer-Intensive Systems and its Implications for Service Science and Engineering [de]
Is there a Viable Future for Residential IP-Telephony Users? Exploring Providers’ and End-users’ Perspectives [de]
Understanding the Key Drivers in User Loyalty Toward Mobile Data Services [de]
Determinants of Customer Loyalty in China C2C eCommerce: From a Social Network Perspective [de]
Success Factors in the Introduction of Standard Software in Core Processes of Banks [de]
IT Service Management Improvement – Actor Network Perspective [de]