ISPs’ Service Quality and Customer Satisfaction in the Southern Region of Malaysia |
Developing a Model for Government Service Delivery Through Intelligent Support Systems (ISS) |
Understanding Knowledge Transfer in Web-based B2B IT Support |
An Empirical Exploration of Requirements Engineering for Hybrid Products |
Understanding Citizens' Behavioural Intention in The Adoption of E-Government Services in the State of Qatar |
NFC Based Service Innovation in Retail: An Explorative Study |
A Transaction Cost Theoretical Analysis of Software-As-A-Service (Saas)-Based Sourcing in SMBs And Enterprises |
Integrating Value-Adding Mobile Services into an Emergency Management System for Tourist Destinations |
Measurement of e-Service Quality: An Empirical Study on Online Travel Service |
Predominantly Electronic or Personal Service Delivery? A Case in The Wealth Management Context |
Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes |
Groupsona: A Method for Discovering the Needs of Social Interaction Embedded Services |
Empathic Service Systems: ‘Designing’ Emotion in a Cancer Care Service System |
Coopetition Based Interaction Design for Optimal Customer Attraction |
Service Systems as Customer-Intensive Systems and its Implications for Service Science and Engineering |
Is there a Viable Future for Residential IP-Telephony Users? Exploring Providers’ and End-users’ Perspectives |
Understanding the Key Drivers in User Loyalty Toward Mobile Data Services |
Determinants of Customer Loyalty in China C2C eCommerce: From a Social Network Perspective |
Success Factors in the Introduction of Standard Software in Core Processes of Banks |
IT Service Management Improvement – Actor Network Perspective |