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Bridging the “Front Stage” and “Back Stage” in Service System Design [de]
A Lifecycle Approach towards Business Rules Management [de]
Social Factors Influencing the Information Security Maturity of Malaysian Public Service Organisation: An Empirical Analysis [de]
Integrated e-Government Systems: Unintended Impacts for Those at the Margins [de]
IT Service Management Improvement – Actor Network Perspective [de]
Towards Providing Lightweight Access to Legacy Applications as Cloud-Based Services [de]
Cultural Influences on IS Service Quality Perceptions [de]
Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration [de]
Co-Creation in Business Service Lifecycle Management [de]
Online Service Delivery Models – An International Comparison in the Public Sector [de]
Testing and Validating a Conceptual Framework for Evaluating the Public Value of e-Government using Structural Equation Modellin [de]
Validation of a Generic Service Governance Meta Model based on the Comparison of Major Governance Frameworks [de]
Towards A Set of Requirements for A Holistic IT Solution Engineering Approach [de]
User Perceived Requirements for a Mobile Accounting Information System [de]
Values and M-Services Adoption [de]
Victorian Local Government Websites: Tracking Information Provision and e-Service [de]
Exploring the Characteristics of Mobile Data Service Users in Australia [de]
E-fulfilment Systems for Quality Healthcare Delivery: A New Construct for Visualising and Designing [de]
Towards an Abbreviated COBIT Framework for Use in an Australian State Public Sector [de]
Transforming IT Service Management – the ITIL Impact [de]