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Towards a Service Portfolio Management Framework |
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Developing a Model for Government Service Delivery Through Intelligent Support Systems (ISS) |
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Understanding Knowledge Transfer in Web-based B2B IT Support |
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An Empirical Exploration of Requirements Engineering for Hybrid Products |
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Understanding Citizens' Behavioural Intention in The Adoption of E-Government Services in the State of Qatar |
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NFC Based Service Innovation in Retail: An Explorative Study |
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A Transaction Cost Theoretical Analysis of Software-As-A-Service (Saas)-Based Sourcing in SMBs And Enterprises |
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The Business Intelligence Competence Centre as an Interface Between It and User Departments in Maintenance and Release Development |
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Integrating Value-Adding Mobile Services into an Emergency Management System for Tourist Destinations |
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Measurement of e-Service Quality: An Empirical Study on Online Travel Service |
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Reconceptualising the Information System as a Service (Research in Progress) |
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Predominantly Electronic or Personal Service Delivery? A Case in The Wealth Management Context |
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Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes |
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Managing the Current Customization of Process Related IT-Services |
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Learning Service Experience from the Service Encounter of a Retailing Chain Storefront |
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Selecting Web Services and Participants for Enforcing Workflow Access Control |
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Determining Appropriate Modes for Service Trade from Value Chain and Value Co-creation Perspectives |
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The Critical Issues about Deploying RFID in Healthcare Industry by service perspective |
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Service-oriented Resource Management |
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Service Systems as Customer-Intensive Systems and its Implications for Service Science and Engineering |
