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Online Service Delivery Models – An International Comparison in the Public Sector

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Other Empirical Study
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Core Processes
    • Core Processes Third Level
      • Providing (Parts) of the Product-Service-System
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Utilization
  • Types of Customers of Value Bundles
  • Businesses
  • Industry Sector
  • Public Administration and Defense, Social Insurance
  • Standardization
  • Not Specified

This study describes and analyses existing variants of online service delivery models based upon an empirical study and provides valuable insights for researchers and practitioners in government. For this study, authors have conducted interviews with senior management representatives from five international governments. Based on their findings, authors distinguish three different classes of service delivery models.

This research result was described by Sanja Tumbas (28. April 2011 - 8:51)
This research result was last edited by Sanja Tumbas (2. January 2012 - 16:36)

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