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Measurement of e-Service Quality: An Empirical Study on Online Travel Service

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Survey Results
  • Current Status of Development
  • Not specified
  • Number of Cases
  • None
  • Functional Area
  • Coordinating Processes
    • Management of Values and Culture for Product-Service-Systems
      • Strategic Planning of Product-Service-Systems
      • Core Processes
        • Core Processes Third Level
          • Providing (Parts) of the Product-Service-System
      • Company Size
      • Not Specified
      • Lifecycle Phase
      • Utilization
      • Types of Customers of Value Bundles
      • Private Customers
      • Industry Sector
      • Hotel and Restaurant Industry
      • Standardization
      • Not Specified

      This study focuses on eservice quality dimensions in the Internet market with an empirical study on online travel service. The purpose of this study is to develop a scale to evaluate eservice quality from the perspectives of both online companies and customers, which provides fresh insight into the dimensions of eservice quality.

      This research result was described by Sanja Tumbas (13. August 2011 - 9:40)
      This research result was last edited by Sanja Tumbas (13. November 2011 - 22:41)

      Further information

      This Research Result is connected to the following Publication/s