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IT Service Management Improvement – Actor Network Perspective

Dimension Value
  • Type of the Research Result
  • Model
    • Business Model
  • Current Status of Development
  • Development Completed
    • Economical Utilization not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Core Processes
    • Core Processes First Level
      • Design and Implementation of Product-Service-Systems
      • Ideas Generation for Product-Service-Systems
      • Implementation of the Infrastructure for Product-Service-Systems
    • Core Processes Second Level
      • Distribution of Product-Service-Systems
    • Core Processes Third Level
      • Providing (Parts) of the Product-Service-System
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Pre-Utilization
  • Utilization
  • Types of Customers of Value Bundles
  • Businesses
  • Industry Sector
  • Banking and Insurance
  • Standardization
  • Multinational Standardization
    • ISO International Standards Organization

This paper illustrates the power of actor network theory in explaining and structuring the activities of managers in their practice of service improvement. Additionally it shows how cognitive mapping can be connected to an actor network analysis to tease out the underlying mindset and connected concepts which drive the enrolment activities and influence the translation of participants’ interests

This research result was described by Sanja Tumbas (28. April 2011 - 10:20)
This research result was last edited by Sanja Tumbas (25. November 2011 - 22:14)

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