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SMS - Push First and Then Students Will Pull Administrative Information in Higher Education? |
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An Empirical Exploration of Requirements Engineering for Hybrid Products |
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Understanding Citizens' Behavioural Intention in The Adoption of E-Government Services in the State of Qatar |
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Predominantly Electronic or Personal Service Delivery? A Case in The Wealth Management Context |
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The Economics of Service Level Engineering |
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Risk-Reward Sharing in IT Service Contracts – A Service System View |
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Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes |
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Under-representation in SLAs for Global IT-centric Services |
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Managing the Current Customization of Process Related IT-Services |
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Learning Service Experience from the Service Encounter of a Retailing Chain Storefront |
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Evaluating IT Services Price Benchmarks under Uncertainty |
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The Design of An Accountability Framework for Service Engineering |
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The Critical Issues about Deploying RFID in Healthcare Industry by service perspective |
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Impacts of Logistics Service Performance through IT on Overall Tourist Satisfaction and Loyalty |
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The Design and Success of Shared Services Centres |
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Diffusion of E-Government Services in Australia: Citizens' Perspectives |
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'You Got E-Government?' A Quantitative Analysis of Social In- and Exclusiveness of Electronic Public Service Delivery |
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Understanding Consumer Recommendation Behavior in a Mobile Phone Service Context |
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Success Factors in the Introduction of Standard Software in Core Processes of Banks |
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Iseller - A Generic and Hybrid Recommendatio System for Interactive Selling Scenarios |
