Quantifying Value to-the customer of product-related services - first empirical result
| Titel | Quantifying Value to-the customer of product-related services - first empirical result |
| Publikationstyp | Book Chapter |
| Jahr | 2009 |
| Autoren | Seiter, M.and Schwab, C., Heußler T., and Michaelis M. |
| Editor | Stauss, B., Brown S., Edvardsson B., and Jonston R. |
| Titel | Moving forward with Service Quality - Proceedings of the Quis 11, Ingolstadt 2009 |
| Seiten | 614-623 |
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