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Is there a Viable Future for Residential IP-Telephony Users? Exploring Providers’ and End-users’ Perspectives

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Survey Results
  • Current Status of Development
  • Not specified
  • Number of Cases
  • None
  • Functional Area
  • Core Processes
    • Core Processes First Level
      • Ideas Generation for Product-Service-Systems
    • Core Processes Third Level
      • Providing (Parts) of the Product-Service-System
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Post-Utilization
  • Pre-Utilization
  • Types of Customers of Value Bundles
  • Businesses
  • Private Customers
  • Industry Sector
  • Providing other Public and Personal Services
  • Transport and Telecommunication
  • Standardization
  • No Standardization

The emergence of IP telephony as a lower-priced alternative to traditional phone services has raised questions of what users want and what vendors have to offer. In this article we investigate the views of both users and vendors on critical issues for IP telephony diffusion based on diffusion of innovation theory. The authors draw  their conclusions from the study of a dynamic IP-telephony market where they interviewed IP telephony providers and surveyed residential users. Their results indicate that vendors’ main concern is users’ lack of technical skills, while users are comfortable with technical complexity, and are interested in price reductions

This research result was described by Sanja Tumbas (30. May 2011 - 10:25)
This research result was last edited by Sanja Tumbas (22. November 2011 - 23:31)

Further information

This Research Result is related to the following Organization/s