• Deutsch
  • English

Reconceptualising the Information System as a Service (Research in Progress)

Dimension Value
  • Type of the Research Result
  • Model
    • Information System Model
  • Current Status of Development
  • In Progress
    • Pilot Application not specified
  • Number of Cases
  • None
  • Functional Area
  • Supporting Processes
    • Information Management
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Post-Utilization
  • Pre-Utilization
  • Utilization
  • Types of Customers of Value Bundles
  • Not Specified
  • Industry Sector
  • Providing other Public and Personal Services
  • Standardization
  • Not Specified

The study will cross-fertilise Information Systems (IS) and Services Marketing ideas through reconceptualising the information system as a service (ISaaS). The paper addresses known limitations of arguably the two most significant dependent variables in these disciplines - Information System Success or IS-Impact, and Service Quality. Planned efforts to synthesise analogous conceptions across these disciplines, are expected to force a deeper theoretical understanding of the broad notions of success, quality, value and satisfaction and their interrelations.

This research result was described by Sanja Tumbas (13. August 2011 - 9:29)
This research result was last edited by Sanja Tumbas (13. November 2011 - 22:40)

Further information

This Research Result is connected to the following Publication/s