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Other Supporting Processes

Positive and Negative Findings of the ISO/IEC 17799 Framework
Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries
Enterprise Fraud Management Using Cloud Computing: A Cost-Benefit Analysis Framework
Valuating Business Process Flexibility achieved through an Alternative Execution Path
Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator Of Citize
From “Take-It-Or-Leave-It” Offers to “Take-It-Or-Beleft- Out” Ultimatum - A Trade Mechanism for Online Services
Mass Customizing IT Service Agreements – Towards Individualized On-Demand Services
ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes
Selecting Critical Processes for a Six Sigma Project – Experiences from an Automotive Bank
Online Government Advice: How to Succeed
A Multi-Tier Negotiation Protocol for Logistics Service Chains
Incorporating Willingness-To-Pay Data into Online Recommendations for Value-Added Services
A Model of Preference Elicitation: The Case of Distributed Resource Allocation
Cost-effective Firm Investments in Customer Information Privacy
Social Factors Influencing the Information Security Maturity of Malaysian Public Service Organisation: An Empirical Analysis
Understanding Consumer Recommendation Behavior in a Mobile Phone Service Context
Understanding the Adoption of Mobile Data Services: A Value Perspective
Enhancing Customer Experience within the Mobile Telecommunications Industry
Questioning the Use of Opaque Web Practices among Low-cost Airline Carriers
Supporting Moderators of Company Networks by an Optimization Service for Orchestration