Configurative Service Engineering -A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance |
Design Rules for User-Oriented IT Service Description |
Using Process Models for the Design of Service-Oriented Architecture: Methodology and E-Commerce Case Study |
Service Systems as Customer-Intensive Systems and its Implications for Service Science and Engineering |
Design of Service Systems under Variability: Research Issues |
Collaborative Continuous Service Engineering |
Bridging the “Front Stage” and “Back Stage” in Service System Design |
The Design and Success of Shared Services Centres |
Managing E-Government Projects: A Comparative Case Study of Two Inter- Organizational E-Service Development Initiatives |
Service Co-Creation with the Customer: the Role of Information Systems |
About Appropriation of Mobile Applications: The Applicability of Structural Features and Spirit |
Diffusion of E-Government Services in Australia: Citizens' Perspectives |
'You Got E-Government?' A Quantitative Analysis of Social In- and Exclusiveness of Electronic Public Service Delivery |
Factors Influencing Citizen Adoption of E-Government: A Review and Critical Assessment |
Understanding the Key Drivers in User Loyalty Toward Mobile Data Services |
Questioning the Use of Opaque Web Practices among Low-cost Airline Carriers |
Success Factors in the Introduction of Standard Software in Core Processes of Banks |
IT Service Management Improvement – Actor Network Perspective |
Supporting Information Needs of Senior Citizens in Community Aged Care |
On Business Services Representation – The 3 x 3 x 3 Approach |