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Configurative Service Engineering -A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance |
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Design Rules for User-Oriented IT Service Description |
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Using Process Models for the Design of Service-Oriented Architecture: Methodology and E-Commerce Case Study |
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Service Systems as Customer-Intensive Systems and its Implications for Service Science and Engineering |
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Design of Service Systems under Variability: Research Issues |
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Collaborative Continuous Service Engineering |
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Bridging the “Front Stage” and “Back Stage” in Service System Design |
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The Design and Success of Shared Services Centres |
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Managing E-Government Projects: A Comparative Case Study of Two Inter- Organizational E-Service Development Initiatives |
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Service Co-Creation with the Customer: the Role of Information Systems |
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About Appropriation of Mobile Applications: The Applicability of Structural Features and Spirit |
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Diffusion of E-Government Services in Australia: Citizens' Perspectives |
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'You Got E-Government?' A Quantitative Analysis of Social In- and Exclusiveness of Electronic Public Service Delivery |
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Factors Influencing Citizen Adoption of E-Government: A Review and Critical Assessment |
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Understanding the Key Drivers in User Loyalty Toward Mobile Data Services |
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Questioning the Use of Opaque Web Practices among Low-cost Airline Carriers |
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Success Factors in the Introduction of Standard Software in Core Processes of Banks |
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IT Service Management Improvement – Actor Network Perspective |
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Supporting Information Needs of Senior Citizens in Community Aged Care |
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On Business Services Representation – The 3 x 3 x 3 Approach |
