Gaining the World and Losing the Soul? Trust Change in Electronic Government [de]
The authors describe an empirical study of reported changes in citizens trust when an electronic government system supporting the allocation of public housing was introduced by a local government body in south east England. They present an analysis of survey data showing that users of the electronicallymediated service were much more likely to report a reduction in trust as a result of their experience whilst people who used a more traditional mode of service delivery were much more likely to report improved trust. Dieses Forschungsergebnis wurde erstellt von: Sanja Tumbas (2. Mai 2011 - 10:38) Dieses Forschungsergebnis wurde zuletzt bearbeitet von: Sanja Tumbas (14. November 2011 - 21:14) |
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