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A Conceptual Framework for Evaluating the Public Value of e-Government: A Case Study from Sri Lanka |
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A Preliminary Decision Model for Shared Services: Insights from an Australian University |
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SMS - Push First and Then Students Will Pull Administrative Information in Higher Education? |
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A Formal Model for Electronic and Mobile Government Service Delivery Success Factors |
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Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion |
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Key Requirements for a Context-Aware Service Marketplace: An Expert’s Perspective |
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Conceptualisation and Facilitation of SOA Governance |
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All Part of the Service? Addressing Data Longevity in Service Oriented Architectures |
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Empirical Evaluation of a Service Analysis and Design Methodology |
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Critical Success Factors for Wireless Hospital Bed Management Systems: The Case of MARGE |
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The Rise of ICT for Commerce in Small Product Offerings Case studies from India |
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Old Theory and New Service Quality: An Exploratory Study of the Nature and Nomological Net of Online Service Quality and Continu |
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ISPs’ Service Quality and Customer Satisfaction in the Southern Region of Malaysia |
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Production Planning for IT-Service Providers: An ERP-based Concept |
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An Ontology for Mobile Situation Oriented Systems |
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Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector |
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Developing a Model for Government Service Delivery Through Intelligent Support Systems (ISS) |
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Understanding Knowledge Transfer in Web-based B2B IT Support |
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Online Resumes: Optimizing Design to Service Recruiters [de] |
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Design Options for Service Directories in Business Networks [de] |
