Prof. Janet McColl-Kennedy

Contact Person of the following Projects

The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context
Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression,Behaviour and Organisational Respo
Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach [de]
Pro bono service: drivers, delight, dark side and downside for the professional [de]

Das Profil wurde zuletzt bearbeitet am 22. Juni 2011 - 10:04