Prof. Janet McColl-Kennedy
Contact Person of the following Projects
- The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context
- Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression,Behaviour and Organisational Respo
- Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach
- Pro bono service: drivers, delight, dark side and downside for the professional
The Profile was last updated on 22. June 2011 - 10:04
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