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Victorian Local Government Websites: Tracking Information Provision and e-Service

Dimension Value
  • Type of the Research Result
  • Other Research Result
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Core Processes
    • Core Processes Third Level
      • Providing (Parts) of the Product-Service-System
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Utilization
  • Types of Customers of Value Bundles
  • Public Administrations
  • Industry Sector
  • Public Administration and Defense, Social Insurance
  • Standardization
  • Not Specified

This paper presents the results of a content analysis undertaken on Victorian local government Websites over four years and describes the results of usability testing also conducted on local government sites. The results identify the changes in e-service delivery over that time and the usefulness of the information and e-services to local communities.

This research result was described by Sanja Tumbas (27. April 2011 - 10:35)
This research result was last edited by Sanja Tumbas (23. November 2011 - 18:53)

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