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Towards a Service Governance Framework for the Internet of Services

Classification
Dimension Value
  • Type of the Research Result
  • Model
    • Business Model
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Supporting Processes
    • Information Management
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Businesses
  • Not Specified
  • Industry Sector
  • Not Specified
  • Standardization
  • No Standardization

Authors identify key issues and provide initial insights on building blocks for a Service Governance Framework which enables operations for companies in a moderated service network. In the paper they discuss service life cycle phases, stakeholder roles, and management processes taking into consideration existing frameworks such as ITIL and CObIT as well as industry-specific approaches from companies such as SAP, Oracle, and HP

This research result was described by Sanja Tumbas (13. August 2011 - 11:50)
This research result was last edited by Sanja Tumbas (16. December 2011 - 23:18)

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