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Testing and Validating a Conceptual Framework for Evaluating the Public Value of e-Government Using Structural Equation Modelling

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Survey Results
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Core Processes
    • Core Processes Third Level
      • Providing (Parts) of the Product-Service-System
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Pre-Utilization
  • Utilization
  • Types of Customers of Value Bundles
  • Private Customers
  • Industry Sector
  • Public Administration and Defense, Social Insurance
  • Standardization
  • Not Specified

This paper develops and validates a conceptual framework for evaluating the public value of e-government in Sri Lanka. The delivery of public services and the efficiency and effectiveness of public organizations are considered based on a comprehensive literature review. Structural equation modelling is used on the survey data collected in Sri Lanka for testing and validating the proposed framework. The study shows that the delivery of quality information, delivery of online services, user orientation of public information and services, efficiency and responsiveness of public organizations, and contributions of public organizations to the environmental sustainability are the critical attributes for evaluating the public value of e-government in Sri Lanka.

This research result was described by Sanja Tumbas (28. April 2011 - 8:47)
This research result was last edited by Sanja Tumbas (30. November 2011 - 0:08)

Further information

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