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Impacts of Logistics Service Performance through IT on Overall Tourist Satisfaction and Loyalty

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Survey Results
  • Current Status of Development
  • In Progress
    • With Pilot Application
  • Number of Cases
  • Not Specified
  • Functional Area
  • Coordinating Processes
    • Management of Values and Culture for Product-Service-Systems
    • Core Processes
      • Core Processes Second Level
        • Distribution of Product-Service-Systems
    • Supporting Processes
      • Information Management
      • Company Size
      • Not Specified
      • Lifecycle Phase
      • Not Specified
      • Pre-Utilization
      • Types of Customers of Value Bundles
      • Businesses
      • Industry Sector
      • Hotel and Restaurant Industry
      • Standardization
      • No Standardization

      Logistics service performance through information technology has become an increasingly important issue for tourism. This paper presents a conceptual model with six hypotheses developed to depict the relationships amongst tourism suppliers’ service quality, logistics service performance, perceived service value, tourists’ satisfaction and loyalty.

      This research result was described by Sanja Tumbas (2. May 2011 - 10:31)
      This research result was last edited by Sanja Tumbas (2. January 2012 - 22:30)

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