Evaluating IT Services Price Benchmarks under Uncertainty
IT services prices change as technology and business processes evolve and competition intensifies. To ensure price-competitive IT services over the life of the contract, client firms often rely on price benchmarks, whereby a third-party assesses the prevailing market price for the service. The authors provide a model to inform firms on the optimal timing and valuation of price benchmarks and assess the value of market price information for IT services. They find that IT service-level agreement (SLA) price benchmarks are most valuable for long-term contracts with significant price drift. Besides, they find that IT services price transparency is valuable where there is uncertainty about the price drift of IT services. We provide managerial recommendations based on our model for IT service price benchmarks.
This research result was described by Sanja Tumbas (4. July 2011 - 16:11) This research result was last edited by Sanja Tumbas (13. November 2011 - 16:14) |
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