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E3-Service - A Model-Based Approach for Generating Needs-Driven E-Service Bundles in a Networked Enterprise

Dimension Value
  • Type of the Research Result
  • Method
    • Modeling Method
  • Current Status of Development
  • In Progress
    • With Pilot Application
  • Number of Cases
  • Not Specified
  • Functional Area
  • Core Processes
    • Core Processes First Level
      • Breakup of Networks of Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Pre-Utilization
  • Types of Customers of Value Bundles
  • Businesses
  • Industry Sector
  • Transport and Telecommunication
  • Standardization
  • Not Specified

In this paper, authors propose the e3service ontology that does just that. The ontology represents needs, wants, demands, benefits, and related constructs, to build a customer-oriented catalogue of customer needs for e-services, which in turn can be used during the need-elicitation process for a specific customer. They show how the e3service ontology works in practice, by using a case study carried out in the field about postal services.

This research result was described by Sanja Tumbas (2. May 2011 - 8:22)
This research result was last edited by Sanja Tumbas (26. November 2011 - 19:03)

Further information

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