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The Business Intelligence Competence Centre as an Interface Between It and User Departments in Maintenance and Release Development

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Survey Results
  • Current Status of Development
  • Not specified
  • Number of Cases
  • Not Specified
  • Functional Area
  • Coordinating Processes
    • Management of Values and Culture for Product-Service-Systems
    • Strategic Planning of Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Utilization
  • Types of Customers of Value Bundles
  • Businesses
  • Industry Sector
  • Banking and Insurance
  • Standardization
  • Not Specified

Based on a survey among BI users in the finance sector, relevant problem areas in the BI service provision are identified and structured in the paper. A series of qualitative interviews among banks and insurance companies is used to gain further insights into approaches for dealing with the related issues. The studies uncover several advantages of a central “BI Competency Centre” (BICC) as well as levers for effectively structuring the interfaces between BICC, IT, and user interface.

This research result was described by Sanja Tumbas (13. August 2011 - 9:50)
This research result was last edited by Sanja Tumbas (13. November 2011 - 22:43)

Further information

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