Based on a survey among BI users in the finance sector, relevant problem areas in the BI service provision are identified and structured in the paper. A series of qualitative interviews among banks and insurance companies is used to gain further insights into approaches for dealing with the related issues. The studies uncover several advantages of a central “BI Competency Centre” (BICC) as well as levers for effectively structuring the interfaces between BICC, IT, and user interface.