How to describe your service. An invitation to the structured analysis and design technique
Title | How to describe your service. An invitation to the structured analysis and design technique |
Publication Type | Journal Article |
Year of Publication | 1995 |
Authors | Congram, C., and Epelman M. |
Journal | International Journal of Service Industry Management, 6 (1995) 2 |
Pagination | 6-23 |
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