Bridging the “Front Stage” and “Back Stage” in Service System Design
| Title | Bridging the “Front Stage” and “Back Stage” in Service System Design |
| Publication Type | Conference Paper |
| Year of Publication | 2008 |
| Authors | Glushko, R. J., and Tabas L. |
| Conference Name | Proceedings of the 41st Hawaii International Conference on System Sciences |
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