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A Formal Model for Electronic and Mobile Government Service Delivery Success Factors |
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Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion |
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Key Requirements for a Context-Aware Service Marketplace: An Expert’s Perspective |
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Conceptualisation and Facilitation of SOA Governance |
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All Part of the Service? Addressing Data Longevity in Service Oriented Architectures |
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Towards a Service Portfolio Management Framework |
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Old Theory and New Service Quality: An Exploratory Study of the Nature and Nomological Net of Online Service Quality and Continu |
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Positive and Negative Findings of the ISO/IEC 17799 Framework |
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Understanding Knowledge Transfer in Web-based B2B IT Support |
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Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries |
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Enterprise Fraud Management Using Cloud Computing: A Cost-Benefit Analysis Framework |
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SOA Adoption in Business Networks –Does SOA Live up to High Expectations? |
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The Business Perspective of Cloud Computing: Actors, Roles, and Value Networks |
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Valuating Business Process Flexibility achieved through an Alternative Execution Path |
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An Ontology-Based Natural Language Service Discovery Engine – Design and Experimental Evaluation |
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From “Take-It-Or-Leave-It” Offers to “Take-It-Or-Beleft- Out” Ultimatum - A Trade Mechanism for Online Services |
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Competition of Service Marketplaces - Designing Growth in Service Networks |
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Mass Customizing IT Service Agreements – Towards Individualized On-Demand Services |
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ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes |
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Online Government Advice: How to Succeed |
