Co-Creation in Business Service Lifecycle Management [de]
Co-creation between customers and providers has recently gained more attention by business service providers as a promising endeavour. The different perspectives of co-creation - innovation, sourcing and marketing - are well deployed. From a provider’s point of view, the question of how to manage business services with respect to co-creation is vitally important. However, service engineering and service lifecycle management typically take a mostly internal, closed-loop approach, although a logical implication of acknowledging the value co-creation perspective on “service” would be to leverage customer and other stakeholder competences to the full extent. This paper aims at reconciling the perspectives of co-creation and makes a contribution by analysing where and how co-creation can be effectively utilised throughout the various stages of a generic business service lifecycle. Dieses Forschungsergebnis wurde erstellt von: Sanja Tumbas (28. April 2011 - 9:01) Dieses Forschungsergebnis wurde zuletzt bearbeitet von: Sanja Tumbas (30. November 2011 - 0:46) |
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