The Economics of Service Level Engineering, Kieninger, A., Westernhagen J., and Satzger G. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

Risk-Reward Sharing in IT Service Contracts – A Service System View, Satzger, G., and Kieninger A. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)