Information Needs in Service Systems – A Framework for Integrating Service and Manufacturing Business Processes, Becker, J., Beverungen D., Ralf K., Matzner M., and Müller O. , Proceedings of the 44thHawaii International Conference on System Sciences, (2011)

Configurative Service Engineering – A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance , Becker, J., Beverungen D., Knackstedt R., and Matzner M. , Proceedings of the 42nd Hawaii International Conference on System Science, (2009)

A Framework for Design Research in the Service Science Discipline, Becker, J., Beverungen D., Knackstedt R., Matzner M., Müller O., and Pöppelbuß J. , Proceedings of the 15th Americas Conference on Information Systems (AMCIS), San Francisco, California, USA, (2009)