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A Conceptual Framework for Evaluating the Public Value of e-Government: A Case Study from Sri Lanka
A Preliminary Decision Model for Shared Services: Insights from an Australian University
SMS - Push First and Then Students Will Pull Administrative Information in Higher Education?
A Formal Model for Electronic and Mobile Government Service Delivery Success Factors
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion
Consumer Choice Model of Mobile Banking
Key Requirements for a Context-Aware Service Marketplace: An Expert’s Perspective
Empirical Evaluation of a Service Analysis and Design Methodology
Old Theory and New Service Quality: An Exploratory Study of the Nature and Nomological Net of Online Service Quality and Continu
Towards Logistics Exception Prioritisation: Ontological Approach
ISPs’ Service Quality and Customer Satisfaction in the Southern Region of Malaysia
Production Planning for IT-Service Providers: An ERP-based Concept
Positive and Negative Findings of the ISO/IEC 17799 Framework
Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector
Enterprise Fraud Management Using Cloud Computing: A Cost-Benefit Analysis Framework [de]
Online Resumes: Optimizing Design to Service Recruiters [de]
Design Options for Service Directories in Business Networks [de]
SOA Adoption in Business Networks –Does SOA Live up to High Expectations? [de]
The Business Perspective of Cloud Computing: Actors, Roles, and Value Networks [de]