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Controlling der hybriden Wertschöpfung

Framework of a Process Laboratory for the Operational Control of Service Processes
Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries
IT Impacts on Operation-Level Agility in Service Industries [de]
The (Missing?) Value of IT in Public Organizations – The Case Of the Swedish Rescue Services [de]
Barriers for Transformation: Impediments for Transforming the Public Sector through Egovernment [de]
Risk-Based Decision Support in Service Value Networks [de]
The Design of An Accountability Framework for Service Engineering [de]
A Lifecycle Approach towards Business Rules Management [de]
A Conceptual Model for IT-enabled Enterprise Risk Management in Financial Organisations [de]
Intelligent Decision Support Systems and Neurosimulators: A Promising Alliance for Financial Services Providers [de]
Facilitating Operational Control of Business Services: A Method for Analysing and Structuring Customer Integration [de]
On Business Services Representation – The 3 x 3 x 3 Approach [de]
Towards an Abbreviated COBIT Framework for Use in an Australian State Public Sector [de]
An Evaluation Framework for e-Government Services Based on Principles Laid Out in COBIT, the ISO 9000 Standard, and TAM [de]
The impact of mobile computing in the performance evaluation of Emergency Medical Services: An Australian case study [de]
Transforming IT Service Management – the ITIL Impact [de]
Internationales Servicemarketing - Die neue Dimension im industriellen Wettbewerb
Ex-ante-Kalkulationsmodell zur mittel- bis langfrisigen Budgetkalkulation für den Dienstleistungsexport
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Vergleichsrahmen für PSSE-Vorgehensmodelle
Vorgehensmodelle des Product-Service Systems Engineering (PSSE) - Rahmenkonzept zur Entwicklung von PSS