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Towards Model-based Assessment of Business-IT Alignment in E-Service Networks from Multiple Perspectives

Dimension Value
  • Type of the Research Result
  • Implementation
    • Business Processes in Service Systems
  • Current Status of Development
  • In Progress
    • With Pilot Application
  • Number of Cases
  • Not Specified
  • Functional Area
  • Coordinating Processes
    • Management of Values and Culture for Product-Service-Systems
    • Strategic Planning of Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Businesses
  • Industry Sector
  • Not Specified
  • Standardization
  • Multinational Standardization
    • Other

In this paper we align business with IT in a networked setting while introducing innovative e-customs procedures worldwide. We perform the alignment process in a multi-perspective way, guided by concerns of upscaling. As we show in this paper, using an industry-strength case study, effects of upscaling have often impacts on business, like the increase of the number of service consumers, or the emerge of service suppliers who use their core competencies to satisfy an appearing, IT intensive consumer need. Consequently, these impacts cause a change in business-driven requirements that the underlying information system architecture need to accommodate in order to preserve well-aligned constellations of businesses.

This research result was described by Sanja Tumbas (2. May 2011 - 8:02)
This research result was last edited by Sanja Tumbas (26. November 2011 - 18:31)

Further information

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