Organizational Learning for Incident Management Process: Lessons from High Reliability Organizations
Through a case study of the IT Incident Management process at a large European financial services provider, authors investigate how people involved in a process of such a mainstream organization, where reliability is of great concern, can learn from High Reliability Organizations HROs to achieve a greater reliability while working efficiently. It appears that the characteristics that make an HRO distinct from other organizations are – at least to some extent – present in the IT Incident Management process. This research result was described by Sanja Tumbas (28. April 2011 - 22:31) This research result was last edited by Sanja Tumbas (26. November 2011 - 1:10) |
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