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IT Impacts on Operation-Level Agility in Service Industries

Classification
Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Survey Results
  • Current Status of Development
  • In Progress
    • Without Pilot Application
  • Number of Cases
  • None
  • Functional Area
  • Coordinating Processes
    • Controlling of Product-Service-Systems
    • Management of Values and Culture for Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Pre-Utilization
  • Types of Customers of Value Bundles
  • Businesses
  • Not Specified
  • Industry Sector
  • Not Specified
  • Standardization
  • No Standardization

This study examines the relationship between operation-level agility and firm performance in service industries. The study is augmented by investigating the role of IT resources and competence to achieve this specific type of agility.

This research result was described by Sanja Tumbas (13. August 2011 - 10:18)
This research result was last edited by Sanja Tumbas (16. December 2011 - 21:49)

Further information


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