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Gaining the World and Losing the Soul? Trust Change in Electronic Government

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Survey Results
  • Current Status of Development
  • In Progress
    • With Pilot Application
  • Number of Cases
  • Not Specified
  • Functional Area
  • Supporting Processes
    • Information Management
    • Technology Management
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Not Specified
  • Types of Customers of Value Bundles
  • Not Specified
  • Public Administrations
  • Industry Sector
  • Housing, Real Estate and Renting of Chattels
  • Standardization
  • No Standardization

The authors describe an empirical study of reported changes in citizens trust when an electronic government system supporting the allocation of public housing was introduced by a local government body in south east England. They present an analysis of survey data  showing that users of the electronicallymediated service were much more likely to report a reduction in trust as a result of their experience whilst people who used a more traditional mode of service delivery were much more likely to report improved trust.

This research result was described by Sanja Tumbas (2. May 2011 - 10:38)
This research result was last edited by Sanja Tumbas (14. November 2011 - 21:14)

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