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Diffusion of E-Government Services in Australia: Citizens' Perspectives

Dimension Value
  • Type of the Research Result
  • Empirical Study
    • Survey Results
  • Current Status of Development
  • Development Completed
    • Without Economical Utilization
  • Number of Cases
  • Not Specified
  • Functional Area
  • Core Processes
    • Core Processes First Level
      • Design and Implementation of Product-Service-Systems
      • Implementation of the Infrastructure for Product-Service-Systems
    • Core Processes Second Level
      • Distribution of Product-Service-Systems
  • Company Size
  • Not Specified
  • Lifecycle Phase
  • Pre-Utilization
  • Types of Customers of Value Bundles
  • Public Administrations
  • Industry Sector
  • Providing other Public and Personal Services
  • Public Administration and Defense, Social Insurance
  • Standardization
  • No Standardization

The aim of this paper is to illustrate the diffusion of e-government in urban Australia. The theory of innovation diffusion is used to guide the research accomplished via a survey method. Research findings included in this paper highlight the use of E-Gov service at three levels of administration by urban citizens in Australia and the usefulness of bundled services offering a one stop shop for citizens.

This research result was described by Sanja Tumbas (2. May 2011 - 9:00)
This research result was last edited by Sanja Tumbas (14. November 2011 - 20:13)

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