ERCIS
Hybride Wertschöpfung 3.0
Publications
Found 1 results
2008
Service blueprinting: a practical technique for service innovation
,
Bitner, M. J.
,
Ostrom A. L.
, and
Morgan F. N.
, Volume 50, (2008)
Information
Home
About
News
FAQ
Show Content
Quickstart
Recent Updates
Research Results
Organizations
Projects
Publications
Research Map
Supporters
