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A Framework for Design Research in the Service Science Discipline, Becker, J., Beverungen D., Knackstedt R., Matzner M., Müller O., and Pöppelbuß J. , Proceedings of the 15th Americas Conference on Information Systems (AMCIS), San Francisco, California, USA, (2009)
Towards a Consolidated Concept of Maturity in Providing Customer Solutions, Pöppelbuß, J., Knackstedt R., and Becker J. , Proceedings of the First International Symposium on Services Science (ISSS'09)., Leipzig, p.295-307, (2009)