Transforming IT Service Management – the ITIL Impact
| Title | Transforming IT Service Management – the ITIL Impact | 
| Publication Type | Conference Paper | 
| Year of Publication | 2006 | 
| Authors | Carter-Steel, A., Toleman M., and Tan Wui-Gee | 
| Conference Name | 17th Australian Conference on Information Systems | 
| Conference Location | Adelaide | 
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